Patricia Cameron Email and Phone Number

Partner with Salesforce customers to drive user adoption, consumption and value of their Salesforce assets. Serve as a strategic trusted advisor to customers to assist in the development of their Salesforce strategy, optimization of their existing environment; as well as, deliver critical and relevant information regarding Salesforce products, capabilities, and services in order to further develop and solidify customer relationships. Drive customer success at all levels within the organization.… Show more Partner with Salesforce customers to drive user adoption, consumption and value of their Salesforce assets. Serve as a strategic trusted advisor to customers to assist in the development of their Salesforce strategy, optimization of their existing environment; as well as, deliver critical and relevant information regarding Salesforce products, capabilities, and services in order to further develop and solidify customer relationships. Drive customer success at all levels within the organization. Primary focus on Healthcare & Life Sciences customers. Show less

Establish customer success management functions to actively manage customer relationships to ensure their success and build a foundation for customer advocacy, fulfillment and expansion. Understand the business goals of our customers and manage the customer's life cycle from the point of purchase ensuring optimal product usage. Provide thought leadership with Salesforce domain expertise throughout executive leadership, sales, support and product teams at AppBuddy.

MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. We help organizations increase customer retention, conversion and lifetime value by ingraining customer experience (CX) intelligence and action systems into the DNA of business operations and culture.

Contributed to extending the strategic growth of the company and expanding Conga’s revenue and relationships via successful sales and marketing activities with strategic customers and partners related to the firm’s document generation solutions. Managed strategic alliance with salesforce.com building and extending existing relationships to educate customer facing roles about the value of Conga solutions. Managed the sales process from lead, presentation, problem solving, negotiation and… Show more Contributed to extending the strategic growth of the company and expanding Conga’s revenue and relationships via successful sales and marketing activities with strategic customers and partners related to the firm’s document generation solutions. Managed strategic alliance with salesforce.com building and extending existing relationships to educate customer facing roles about the value of Conga solutions. Managed the sales process from lead, presentation, problem solving, negotiation and closing for Enterprise accounts. Delivered go-to-market strategy for Conga for the Salesforce sales organization showcasing solution maps enabling Salesforce AEs to connect our solutions to customer problems with a uniform sales methodology. Engaged in organization development to achieve enterprise account blueprint and customer experience recommendations including advising peers and coaching new leaders. Show less

Manage global and domestic brands, empowering them to build and maintain relationships with their consumers across their social online networks including Facebook, Twitter, Google+, YouTube and LinkedIn via a unified social marketing suite. Configure and measure customer experience via social listening monitoring technology contributing to improved customer engagement model and programs. Worked with Best Buy, Schneider Electric and Nissan to name a few driving success, innovation and internal… Show more Manage global and domestic brands, empowering them to build and maintain relationships with their consumers across their social online networks including Facebook, Twitter, Google+, YouTube and LinkedIn via a unified social marketing suite. Configure and measure customer experience via social listening monitoring technology contributing to improved customer engagement model and programs. Worked with Best Buy, Schneider Electric and Nissan to name a few driving success, innovation and internal programs to improve customer interactions. Show less

Worked with our largest enterprise accounts to organize and conduct on-boarding including defining key business metrics, success criteria, key adoption tasks and training strategy while driving product strategy for Data.com. Developed a trusted advisor relationship with executive and customer sponsors such that all Data.com actions are closely aligned with our customers’ business goals and strategy allowing full value to be realized.

Primarily responsible for building and nurturing complex business relationships including our largest and most strategic accounts driving strategy, value, adoption and measurable success with Customer Relationship Management (CRM). Establish a governance model (e.g. Center of Excellence) that can track all post-implementation adoption activities to achieve the overall success of the customer's CRM initiative including expansion of functionality, training and development of best practices to… Show more Primarily responsible for building and nurturing complex business relationships including our largest and most strategic accounts driving strategy, value, adoption and measurable success with Customer Relationship Management (CRM). Establish a governance model (e.g. Center of Excellence) that can track all post-implementation adoption activities to achieve the overall success of the customer's CRM initiative including expansion of functionality, training and development of best practices to continually drive incremental value and return on investment globally. Show less

Responsible for best practices, success methodology content, and tools for post-sales customer success organization including training and curriculum development for new hire and on-going education for product releases, programs, methodology, process and partner solutions. Lead and managed customer engagement model (CEM) to improve clarity of customer facing roles using RACI methodology. Track manager for annual user conference (Dreamforce) including track definition, session creation and… Show more Responsible for best practices, success methodology content, and tools for post-sales customer success organization including training and curriculum development for new hire and on-going education for product releases, programs, methodology, process and partner solutions. Lead and managed customer engagement model (CEM) to improve clarity of customer facing roles using RACI methodology. Track manager for annual user conference (Dreamforce) including track definition, session creation and successful execution. Show less

Responsible for post-sales account management of over 30 named accounts. Manage relationship to ensure customer success and retention through education, coaching, and strong influential skills to minimize subscriber churn. Analyze customer CRM business objectives and determine best approach to leverage Salesforce capabilities to maximize return and business value. Keep customers informed of latest product releases relevant to their business.

Responsible for selling Customer Relationship Management solutions to multiple industries in the mid-market and enterprise space with specialty in financial services. Customize demonstrations to better enable prospects to view product in light of their specific issues.

Responsible for selling J2EE multi-channel content management solutions to manufacturing, distribution and retail customers supporting supply chain, business system integration, merchandising and marketing needs. Built cost/benefit model to assist prospects in building an ROI and cost justification to implement solution.

Responsible for creating the Sales Engineer role to drive J2EE technology solution of Wealth Management offering. Developed presentations, packaged technical solution and services, authored white papers and built technical relationships designed to support the investment advisory process. Consulted with executive management team on issues such as product packaging, strategic planning and direction.

Enterprise Account Manager:Manage technical account relationships focusing on Financial/Insurance industry guiding customers in development of eBusiness strategy and initiatives mapping to roadmap and industry standards through enterprise account planning with sales and partners.Sr. Sales Engineer:Sold enterprise portal and content management solutions through tailored product demonstrations, architecture/whiteboard sessions, presentations and hands-on proof-of concepts.… Show more Enterprise Account Manager:Manage technical account relationships focusing on Financial/Insurance industry guiding customers in development of eBusiness strategy and initiatives mapping to roadmap and industry standards through enterprise account planning with sales and partners.Sr. Sales Engineer:Sold enterprise portal and content management solutions through tailored product demonstrations, architecture/whiteboard sessions, presentations and hands-on proof-of concepts. Recipient of Sales Club 2000 Winner Award by exceeding quota in years 2000/2001 and Sales Engineer of the Year for Customer Satisfaction award in 2001. Show less

Communicated and consulted with Japan management and development regarding success and failure points of Hitachi products competing in the US marketplace. Created marketing plans, assisted in business development of corporate strategic objectives, lectured at technical seminars, performed client demonstrations, developed and taught technical courses.

Responsible for all technology requirements including system administration, programming, market data administration, portfolio management, vendor management and introducing new technologies. Programming projects included portfolio tracking, trading patterns, standard price moves, trading costs, significant stock days, financial guides to assist tomorrow’s financial outlook and developed all UI for money managers at firm. Researched S&P 500, NYSE and NASDAQ quite extensively, developed… Show more Responsible for all technology requirements including system administration, programming, market data administration, portfolio management, vendor management and introducing new technologies. Programming projects included portfolio tracking, trading patterns, standard price moves, trading costs, significant stock days, financial guides to assist tomorrow’s financial outlook and developed all UI for money managers at firm. Researched S&P 500, NYSE and NASDAQ quite extensively, developed analysis algorithms, interpreted stock patterns, published results, spoke to analysts and media, and made stock recommendations to customers. Show less