Patricia Cerna, Pmp Email & Phone Number

Dynamic and innovative leader with more than twenty years experience in leading operations, services and information technology functions. Proven ability to develop and implement new strategies to drive quality, increase customer satisfaction and bring efficiency to business operations. Demonstrated talent developing and leading diverse team members consistently exceeding established expectations. Certified project management professional. Specialties: ACR, Agile, Agiloft, AIX, Audit Readiness, Center Operations, Change Management, Client Relationship Management, Compliance, Configuration Management, Critical Situation Management, Increased Customer Satisfaction Rating, EHS, Escalation Management, Enterprise Wizard, FDA, Global Service Delivery, Health Information Exchange, Health Information Management, Health Information Technology, HIPAA, HL7 Analysis, HP-UX, Information Systems, ITIL ITSM, Jira, Jive, Management, Medicare, Multi-Vendor Relationship Management, Operations, Outsourcing Contracts, Project Management, Project Prioritization, Regulations, Requirements Analysis, Resource Utilization, SaaS, Service Delivery Management, Service Delivery Processes, Service Delivery Teams, Service Improvement Plans, Service Level Management, Service Level Agreements (SLAs) Definition and Enforcement, Service Management, Sharepoint, Software Design and Development, Solaris, Support Models, System Availability, Training, User Support, UNIX

Listed skills include Change Management, Program Management, Integration, Vendor Management, and 46 others.