Patricia Mattos E Santos Email & Phone Number

São Paulo, Brazil

São Paulo, São Paulo

Project Manager working on several projects at Bank of America (BofA)▪ Project SPB Replacement - replace all Brazilian Payment System (Autbank) by a new product SPB Evolution (CRK).▪ Meeting coordination for global and local projects;▪ Release Manager coordinating several Matera implementations aligned with bank metodology as: PTB – Permit to Built e PTO – Permit to Operate.

Campo Limpo Paulista

Stefanini consultant for thyssenkrupp Forged Technologies for SAP Products, based at Campo Limpo Paulista plant.

Italy

Stefanini consultant encharged for Knowledge Transfer and Cutover at Copparo plant during customer transition to Stefanini, reporting to thyssenkrupp and Berco’s stakeholders.

São Paulo Area, Brazil

2018/04 – 2019/06 Stefanini consultant working as Technical Project Manager / Team Leader at Telefonica – HADA ProjectAllocated at HADA Project, Telefonica's global project, focused on End-to-End diagnostics for Internet, Mobile, Video and Voice, to solve technical problems for clients; integrated with other company systems through a Shared Services Center.The system offers gains such as cost reduction, improved service quality, increased productivity and more.2017/08-2018/04 Responsible for Transition & Transformation for new clients such as BRK Ambiental and Sky, as well as managing various consulting activities for clients such as Carrefour, Hapvida and CNU-Central Unimed.

São Paulo Area, Brazil

São José Dos Campos Area, Brazil

Acting as Project Manager at EMBRAER - E-JETs E2 Program.Embraer is world`s third biggest manufacturer of commercial jets, market leader for executive jets from 70 to 120 seats, and the biggest company for solution and defense in Brazil.E2 Program is the second generation of it`s E-Jets family of commercial aircraft and comprising three new airplanes – E175-E2, E190-E2, and E195-E2. Acting on Maintenance and Trainning Area to deliver computer material (MBT - Multimedia Based Training and MSTD - Maintenance Simulator Training Device) for pilot, mechanicals and operator audience.We also provide the material for aircraft certification to the world`s authorities.

Gpa - Grupo Pão De Açúcar

Working on infrastructure RFSs such as environment enhancements, server builds, upgrades and so on, using PMI's best practices.Engaged after RFS signoff, the main responsibilities include project planning, control and execution, while managing technical resources located in Brazil.

Working At Ambev

Working on infrastructure RFSs such as environment enhancements, server builds, upgrades and so on, using PMI's best practices.Engaged after RFS signoff, the main responsibilities include project planning, control and execution, while managing technical resources located in Brazil.

Working At Fastshop

Responsible for Project Management of Strategic Outsourcing RFS's (Requests for Services)i.e: Stores renewing and openings, Warehouse Management System implantation, IVR (Interactive Voice Response System to attend Telesales, Implantation of Cognos TM1 for e-commerce.

Working At Tam

Upgrade TAM Oracle R12 environment (Software and Hardware) to improve processing capacity, scalability, and availability.Oracle R12 is TAM's ERP system responsible for many critical areas of the company.

Working At Ab Inbev

Working on infrastructure RFSs such as environment enhancements, server builds, upgrades and so on, using PMI's best practices.Engaged after RFS signoff, the main responsibilities include project planning, control and execution, while managing technical resources located mainly in Brazil and Europe.Customers are located in many countries around the globe (USA, Argentina, Europe, Brazil, etc.).Change and Risk management are often required skills.

Working At Produban - Santander

Responsible for the implementation of iSec (Security Guidelines) on all legacy equipments which came from acquisitions from Real Bank, etc...

Working At Gpa - Grupo Pão De Açúcar

Transition and Transformation Project Manager, responsible for the incorporation of the new IT Customer Environment to the IBM Organization, ensuring the use of the IT Management best practices, on demand services and standarization, ideal for Customers that expect a huge business growth, IT Management & Controls for its Environment, fusion, acquisition, internationalization and globalization to reach their business objectives.

Working At Amex - American Express

Project Manager handling RFSs (Requests for Services) submitted by the customer, using a particular method (based on PMI's best practices with Kaizen influences) to manage the RFS life-cycle, assuring that the SLAs were met and the agreed services were delivered.The PM Team managed IT infrastructure projects such as server builds, server refreshes, HW and SW installations, SAN (Storage Area Network) implementation, among others.Brazilian PMs worked together with USA PMs, coordinating technical staff (dedicated resources) located in Brazil, Argentina, Australia, India and also in the USA.PM engagement was made during Requirements Assessment phase, early in the process, allowing us to participate in each and every step of the way.

Working At Sprint Nextel

Development, SLA administration, UNIX Sun Solaris, Oracle 9i, BEA Tuxedo, BEA Web Logic 7.1, Java 1.3 and J2EE (EJB, RMI), CORBA, Mainframe, Eclipse, Clarify/CRM.- Developed an application based on original code to support IVR during IDT decommission. - Developed many monitoring tools, mainly using shell scripts helping IDT to acquire desired stability and guarantee availability. - Helped client to take strategic decisions decommissioning old applications. Instead invest money on upgrades, client replaced them by up to date technologies.

Working At Sprint Nextel

Production support team leader for US-based IBM client.SLA administration, end-user contact, UNIX Sun Solaris, Oracle 9i, BEA Web Logic 7.1, Citrix, web applications and knowledge transfer.- Teams led grew from starting point of 5 teams in the beginning of 2007 with 23 resources to 8 teams with a headcount of 35 employees total.- Ticket resolution performance increase in 120% and backlog cut to 33%. - Creation of documentation using many tools, helping leverage team knowledge and team response times.

Working At Cpfl - Companhia Paulista De Força E Luz

GISD Project – Responsible for implement a pioneer solution of Integrated Technologies to support 10 different systems based on GE platform for one of the largest Electricity Distributors in Brazil.

Master Of Business Administration (M.B.A.), Spatial Information Aquisition, Treatment And Use Of Digital Images

Digital Image Processing (DIP) and Geographical Information Systems (GIS)

Bs, Bachelor Of Science In Computer Sciences

System Analysis