Patricia Day Email & Phone Number

Mountain View, Ca, Us

Brought in to help establish the Customer Success role and community within Google Cloud.Established Google Clouds Customer Success team for our SaaS solutions. ( data analytics, security and workspace ) Lead teams of customer success managers across Enterprise and Select segments to ensure global customers achieve their business outcome with workspace. Leads cross functionally and collaborates across workspace teams to ensure that customers are represented throughout every customer life-cycle stage, including product management, engineering, marketing, sales, operations, and services.Google CSMs ensure our global customers are effectively adopting workspace, realizing value that leads to high renewal rates and expansion opportunities.

Atlanta, Georgia, Us

Seattle, Wa, Us

Recruited to established the Customer Success brand, function and global strategy within AWS. Led the build out of the CSMs organization within the Americas to over 125 Customer Success professionals focusing on their largest and most strategic customer.My team helped AWS customers accelerate their cloud adoption, large scale migrations, realize the value of AWS, and effectively adopt AWS at scale. #CSMAdvantage

Austin, Texas, Us

Led the cloud and infrastructure architects and specialist teams across the Eastern US and Canada with an annual revenue goal of over $726M

Santa Clara, California, Us

Overall leadership and management of the pre-sales and industry solutions team with a global staff resulting in quota achievement 2005-2007. Led towards flawless execution on all presales aspects of sales cycle including technical leadership on complex sales cycles, proof of concepts and pilots. Championed effective technical and industry presales development, specializing in solution selling techniques. Spearheaded the development of specialist pre-sales team, global presales services and tools including demonstration services and offshore pre-sale services for proposals and back office support.

Walldorf, Bw, De

Overall leadership and management of the America's NetWeaver pre-sales solutions and business development teams. Involved in strategic sales cycles - representing the technical strategy for the enterprise application market space.

Accelerate Executive Insight / Executive Education

Computer Science, Graduate Classes

Bs, Computer Science