Professional Services Group, Engagement Delivery Manager is essential to ensuring we are setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. As a delivery expert across the portfolio of Salesforce products, engages SMEs across the organization to develop and articulate comprehensive implementation proposals. As a trusted advisor to Salesforce customers, provide guidance to Sales and Professional Services teams, ensuring synergies across each customer’s projects. Provide direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams ensuring the highest levels of customer satisfaction.

Responsible for the overall Project Management of the Salesforce.com Sales and Service Cloud platform across multiple Salesforce orgs and business segments within RR Donnelley Corporation, domestic as well as international. Manage all aspects of project delivery from scoping and definition to successful implementation. Develop, manage and communicate all relevant PMP documentation and project plans. Lead defined project teams, executive sponsor briefings and long term planning needs.. Anticipate project issues and lead collaboration to avoid or manage problems. Work with businesses to determine project planning, estimating, execution, implementation and on-going support. Manage vendor/partner relationships and overall project performance, schedules and budget. Oversight of Change Management, Governance and implementation of IT policies and standard operating procedures. Lead the Enterprise-wide RR Donnelley Center of Excellence initiatives.

Project Management responsibility for the Salesforce.com application and multiple business application integrations. Recent deployment of Salesforce.com instance merging of multiple business instances and application integration to a single Salesforce.com interface. Responsible for defining and maintaining all PMO documents including Project Charter, Project Plan, Project Milestones, Roles and Responsibilities, Training Plan, User Acceptance Testing, Deployment Plan, and MOP document. Capture the application integration business requirements and translate them into functional requirements for development. Oversee the development efforts to ensure project deliverables are on schedule and meet requirements. Lead weekly Project Team meetings with cross functional groups and subject matter experts to ensure project scope and goals are being met. Provide executive sponsor updates. Develop and provide training on new integrated functionality. Define and develop Salesforce.com processes and procedures. Provide corporate Salesforce.com business analysis to determine corporate process improvements, as well as feature and functionality enhancements to maximize the benefits of Salesforce.com. Define, develop and implement strategic Salesforce.com project plan, implementation and training plans to meet corporate long term Salesforce.com CRM solution. Identify and develop training material consisting of presentations, job aids, training guides, webinars and videos as well as onsite classroom training, local and regional.

NPS IT Solutions product and marketing implementation, operations and support for Syntrac, Web Ordering and EDI applications as well as SalesForce implementation and administration. Develop and manage project deadlines, process flows, data analysis, cross-functional support, market trends, process improvements, implementation of product roll-outs, as well as customer implementation and feedback analysis. Responsible for Corporate audit and compliance guidelines for all IT Solution products as well as subject matter expert on the NPS IT Solution applications of Web Ordering, Syntrac, EDI and SalesForce administration. Responsible for managing the IT Solutions purchasing budget of $2 million as well as manage the vendor relationships with our software solution and hardware providers.

Provide Buyers and Sellers with professional services, marketing knowledge and resources necessary to meet their real estate needs of buying or selling a home. Provide innovative advertising and promotions designed to spotlight each property to portray its many advantages while reaching a global audience.

• Responsible for product planning for initial product launches and future enhancement releases• Developed comprehensive marketing campaigns for initial product launches and produced additional campaigns throughout the product life cycle• Accountable for product line evolution and product positioning along with product integration with complementary electronic commerce products and services• Managed several third party alliances for product solutions, which included legal agreements, royalty fees, product integration, as well as launch and enhancement coordination• Provided product direction to all levels within the company• Managed a cohesive team in maintaining progress within each business area to meet product plan objectives and goals