Oversee daily operations of the hotel, ensuring exceptional guest satisfaction and operational efficiency.Manage the hotel's Profit & Loss (P&L) statement, optimizing revenue streams while controlling expenses to achieve financial targets.Develop and implement revenue strategies, including pricing, forecasting, and market analysis, to maximize occupancy and profitability.Prepare and manage the hotel’s annual budget, aligning operational priorities with financial goals.Monitor and forecast revenue performance, utilizing key metrics to adjust strategies and meet business objectives.Established a successful partnership with the local ski resort, creating ski packages that attracted additional guests and boosted occupancy during the winter season.Lead a diverse team, providing training and support to enhance staff performance and maintain high morale.Collaborate with stakeholders to secure long-term partnerships and sponsorships, boosting brand visibility and revenue.Ensure strict compliance with IHG standards, delivering seamless guest experiences and operational excellence.

• Managed financial performance, including P&L tracking and revenue projections, to achieve operational goals.• Streamlined operational workflows by coordinating with housekeeping, maintenance, and front desk teams.• Developed pricing strategies and monitored market trends to maximize revenue and maintain a competitive edge.

• Supported the Store Manager in daily operations, including sales, staff supervision, and inventory management.• Trained team members to foster teamwork, product knowledge, and excellent guest experience.• Analyzed sales reports and market trends to identify growth opportunities and adjust strategies accordingly.

Directed and coordinated day-to-day operations for a portfolio of vacation rental properties, ensuring seamless guest experiences and operational efficiency.Oversaw property maintenance, housekeeping, and guest services teams to uphold high-quality standards and exceed customer expectations.Managed budgets, monitored financial performance, and implemented cost-effective strategies to maximize profitability.Developed and streamlined operational processes, improving efficiency and reducing turnaround times for property readiness.Built strong relationships with property owners, providing regular updates and ensuring satisfaction with property management services.Analyzed market trends and guest feedback to optimize pricing strategies and increase occupancy rates.Led recruitment, training, and performance evaluation for team members, fostering a collaborative and motivated work environment.Spearheaded the implementation of new technologies and systems to enhance property management and guest communication.

Managed hotel operations and accommodations for athletes, officials, and VIP guests, ensuring seamless hospitality during a high-profile international event.Coordinated logistics for housing thousands of guests across multiple properties, maintaining strict adherence to Olympic standards.Supervised a diverse team to deliver world-class service, fostering collaboration and effective communication under tight deadlines.Monitored budgets and operational costs, optimizing resource allocation while meeting event requirements.Implemented innovative solutions to address challenges related to large-scale guest management and logistics.Ensured compliance with international hospitality standards and protocols, creating a safe and welcoming environment for guests from around the world.Collaborated with event stakeholders, including sponsors and government agencies, to align hospitality services with overarching event goals.Delivered an exceptional guest experience, contributing to the overall success and positive legacy of the Rio 2016™ Games.