Laptop imaging, set-up and deployments to staff members, verifying device configuration in MS Azure Intune, resetting AD passwords and unlocking accounts, maintaining laptop inventory and deployment information for grants, verifying equipment returns upon staff terminations and supporting the HIM staff as needed. Assisting server admin with network changes and updates and equipment changes in preparation for move to new location. Installing new phone system and migrating to virtual phones. Add/remove users in Call2Teams group in Intune. Enrolling Apple & Android devices in Intune company portal. Setting users up with MFA on their devices. Assisting users via ticketing system with password resets in AD and various applications, software installations/removals, laptop and mobile device setup for deployment to new users. Monitoring asset inventory.

Worked in IMAC room, imaging and deploying machines to users for Windows 10 upgrade as well as break-fix tickets. Assisted users with machine and accessory issues, moving equipment as needed.

Studying Computer Networking & Information Systems Security.

I design & create various print and online materials for both individuals or businesses. Develope & coordinate events of various sizes and venues. I communicate with vendors and manage deadlines and setup the day of the event. Print materials have included: letterhead, business cards, reports, training documentation, online stategic plans, logos, invitations, brochures, and powerpoint presentations. Online has included: e-learning content at the learning objects level, website content, multimedia training material, and smaller Flash objects.

Provided consulting services to evaluated current systems and programs to verify and validate business needs. Set up and managed vendor demos to determine the best replacement application. Facilitated interviews to determine business requirements, current processes, & data storage and access needs.

Currently I work with the IT Production Support team. Creating Data Dictionary documentation, Data Modeling, and Business Continuity & Disaster Recovery documentation, along with documenting the newly implemented ETL scripts from various data sources. Provide BA resources to update requirements for SQL Report Query's, QA Reports, and audit documents.

Served as a laision for the Service Desk to various IT and business groups at the Port of Seattle. Created training documentation, process flows, re-engineered process flows, provided training to other Sr team members for service management, Managed content for knowledge base, Created SQL reports and queries for various teams and managers for service and application management, Provided projects teams with communication updates and issues reports from the service desk, Served as a SME for various software implementstions or upgrades deployed throughout the Port, Provided tier 2 software assistance to Port of Seattle customers and employees, Served as a laison for the asset management team and the implementation of the asset management module for Maximo, and assisted in creating the standard reports used for line management for ticket and asset management within IBM's Tivoli Maximo ITIL application replacing and older application.Managed admin responsibilites for database for security, permissions, user ID's, and worked problem resolution for account access issues. Assisted asset team in defining needs for the asset management deployment.Provided train the trainer training for service desk senior team for the Maximo application and developing their analyst skill set.Created templates for team documentation, both printed and online.Created template in Sharepoint site for content development for Self Service module. Developed online content for multiple topics using Photoshop, MS Word, SnagIt, and video files.

Partnered with business units to determine application needs, Documented As-Is and To-Be process flows,provided user documentation and training, worked closely with developers and system administrators to configure database applications. Partnered with management to develope and procure analyst training and certification program. Created elearning strategic plan. Provided enterprise communicatin and training for CRM application.

As a Microsoft Office suite power user, I created various documents and presentations using Microsoft Office suite, Adobe suite, and other various programs on PC and MAC.Provided software training to customers both v\classroom and one-on-one in creating and formatting their documents in various applications, assisted customers in determining what applications could be used based on their project goals and needs, met with IT Infrastructure team as a liason for the customer in purchasing necessary applications.Created AARC (African American Recognition Chapel) programs, presentations, logo, display setups, and managed all printing for the annual chapel service.