Patricia Flood Email & Phone Number

Foster City, California, United States

Operational SME for a global data product platform.

Foster City

Responsible for user migration to new global data platform.

Foster City Ca

Supported Visa Feature Select, Visa Card Eligibility Service, Visa Product Portal and other Loyalty and Credit Asset initiatives.♣ Developed and implemented process to provide ongoing support for the High Net Worth initiative. Investigated and resolved cardholder issues with associated documentation ensuring compliance with Customer Service agreements.♣ Fulfilled Issuer contractual requirements by providing weekly and monthly program statistics to stakeholders for new card product monthly and quarterly reporting.♣ Managed operational support for Visa Feature Select. This platform is the single source of benefits and features assigned to all Visa cards. Improved response and resolution time by implementing change request process with technology group. Provided User Administration, web services connection consulting, report maintenance and troubleshooting. Provided vendor management and support, and platform expertise to regional teams. ♣ Managed operational support for Visa Card Eligibility Service including monthly system usage reporting for multiple regions. Investigated all escalation related to Visa offers that rely on VCES for cardholder eligibility and fulfillment. Set-up programs per request from marketing vendor and validated parameters for rules engine.

Provided subject matter expertise on VisaNet data by monitoring five scoring models, 15 data aggregations and 30 alert types. ♣ Developed and implemented the process to monitor CDI/CMSL data utilizing six MicroStrategy Dashboards and 30 adhoc reports. Provided and documented all MRST design and developer requirements for production monitoring.♣ Reduced data quality alert monitoring and resolution time by 50% while quadrupling scope of monitoring.

Business Analyst/Project Manager for the Marketing Resource Management solution UNICA in the Internet Services Group♣ Responsible for application enhancement requirements gathering, sizing and scheduling of monthly releases for Unica Marketing platform. Built templates and reports to support marketing group.♣ Led User Acceptance Testing of design phase, development testing and production deployment of change requests.

Global Acceptance Acquirer and Merchant reporting and analysis.♣ Provided technical expertise and design support for monthly and quarterly Global Acceptance reports. Designed and validated client facing operational metrics and benchmarking reports.♣ Delivered requirements for Global Analytics quarterly reporting. Brought existing monthly operational dashboards into compliance with Visa brand standards.

Loyalty Platform Support♣ Subject matter expert on Loyalty Sweepstakes programs. Provided merchant volume research and legal compliance related to Sweepstakes fulfillment. Trained and supervised offshore resource assigned to support Loyalty programs.♣ Responsible for technical support of the Aprimo Marketing Workflow Manager Application and Loyalty MicroStrategy Projects. Investigated and resolved issues related to interactions between the application servers, databases and ETL data load processes. Reduced response/resolution time by 50%.

Oracle BI , Ad-hoc Reporting and CMS expertise.♣ Gathered requirements for company-wide document management system including marketing asset management and delivered Request for Proposal for management review. ♣ Instituted adhoc reporting process and provided business intelligence and operational reporting utilizing SQL Server 2005 in support of Finance, Marketing and Call Center initiatives. ♣ Responsible for the deployment and training of Oracle Business Intelligence Tool Answers. ♣ Selected the content management solution Omniture for corporate web-site redesign project and provided technical expertise during design review phase of project.

Information Analysis, Application Support and Training.♣ Provided weekly market segment sales volume reports and analysis to executive management for five years. Reports included weekly and monthly aggregations that trended the prior 13 months of year-over-year growth from both an authorization and settlement perspective. Reduced report generation time by 50% while doubling the size and scope of the weekly report.♣ Provided monthly and quarterly volume reporting in support of top tier merchant partners such as United Airlines, Southwest Airlines, Nordstrom and Target. Created bar charts, pie charts and trend graphs and provided business analysis of cardholder debit and credit card usage using priority information applications such as VisaVue Advantage.♣ Created sales volume, geographic and frequency distribution reports using MicroStrategy and Cognos for Visa Marketing Consulting, Corporate Relations and Member Sales with an emphasis on merchant partner sales analysis for seven years.♣ Program Manager for five proprietary information applications and services. Created documentation and report templates for user training. Managed access control groups for Cognos deployment and license compliance.♣ Managed a SQL merchant database and trained over 200 users on the associated proprietary information application. Gathered requirements for database enhancements and developed Statement of Work for developers.♣ Developed an Access based file transfer service that allowed participants to submit files to a rewards platform that generated $1 million annually. Trained and supervised four contractors who staffed the service after original six-month scope exceeded four years.

Application support and server administration

Palo Alto, California, United States

Application deployment, training and support.

Biblical Studies

General Ed. Economics, Accounting

Economics