Patricia Graber Anguita Email and Phone Number

• People leader for the Liberty Costa Rica Operations, helping to optimize Organizational Processes across functions, to streamline HR processes, and to develop one Culture, contributing to the achievement of business Strategy and KPI's.• Supporting the automation and digitization of processes, connected to crossfuntion platforms, to improve the user experience through a self-service Strategy.• Leading the Organizational Assessments, Leadership Development Strategy, Cultural Integration and HR Policy definition, to support the business to grow in a comprehensive and consistent manner.• Working on E2E integration projects, including Business Case analysis, Transition Plan definition and Change Management Strategy, while ensuring business continuity and cultural adoption.• Lead Liberty's Labor Budget along with the business, ensuring alignment to organizational Strategy and the Matrix Operating Model.

• Business Partner to the Global Customer, Digital, Product Development and Supply Chain Organization, helping to influence, challenge and support the achievement of the business strategy and KPI's.• Business Partner to the South Central Cluster (Panama and Costa Rica Markets), supporting the Organizational Design, Leadership Development Process, and the achievement of the business strategy.• Working on M&A's projects for the Region, including Business Case Evaluation, Process Definition, Structure Design and Change Management Strategy to support the achievement of synergy targets and platforms alignment, while ensuring business continuity.• Lead the development of Global Structure Design for Customer Experience, Customer Care, Digital, Data&Analytics and Product Development Functions, to ensure our business processes are defined, covered and assigned according to the Matrix Operating Model of LLA.

• Led the Org&Talent design for a M&A in Costa Rica (+900 employees) which involves business case analysis, process mapping, FTE analysis, synergies identification, talent mapping, organization structure design and implementation.• Led the Change Strategy for the implementation of new IT Systems and M&A projects across the Company (over 26 countries). This work includes identification of business impacts, populations involved, stakeholders identification, communication strategy, training workplan, implementation and impact evaluation.• Led a Cost Efficiency Project for Cable & Wireless (5.900 employees) which included financial cost analysis, KPI’s definition, team management, implementation and impact evaluation.• Led the centralization of the Talent Acquisition Area in LLA in terms of FTE analysis, process design & structure definition and implementation.

• Led projects related Strategy Development, Process Design, Cost Efficiencies and Change Management for various industries such as Energy, Mining and Banking.• Worked in the redesign of HR processes for Santander Chile including cultural diagnosis, context analysis and HR best practices benchmark.• Lead the solution development process and delivery coordination of Organizational Development, Leadership and Performance Management projects for excecutive teams in the Mining Industry.• Lead Pro Bono Projects related to Strategic Planning and Development of HR tools for the Public Sector in Chile.

• Managed simultaneous end-to-end Regional projects related to Strategy Definition, Org&Talent Design and Leadership Development, responsible for client relationship and solution development process for companies from various sectors such as Retail, Banking and Energy.• Led the delivery of Leadership and FTE Regional projects for companies such as Santander, Engie and Copec.• Sold Regional projects to Coca-Cola Andina and local projects to Komatsu Cummins, Banchile Inversiones, among others.• Managed the development and delivery of executive-level workshops in various countries of the Region, related to Managerial Leadership and Organizational Structure Design for companies such as Alicorp.• Developed and conducted in-company and public facing seminars related to fields of Performance Management, Competencies and Rewards. Achieved an outstanding performance in client’s satisfaction surveys.

• Worked in end-to-end projects (Org Design and Executive Coaching Programs), including solutions development and delivery.• Participated in the delivery of executive-level workshops in Latin America, related to Leadership and working in Matrix Structures.• Worked in Process Design Projects that included financial and process analysis for the Banking Industry.• Delivered thorough financial analysis and process mapping for projects related to Rewards, Organizational Structure Design and Cost Efficiency.

• Libertad y Desarrollo is one of the most influential and known think tanks in Chile, dedicated to the analysis and research concerning topics such as social policy, political strategy and economics. • Analysed and presented economic, social and political contexts of several countries and Latin-American commercial groups in reports that were published monthly on Libertad y Desarrollo’s website (http://lyd.org).• Documented the advantages and disadvantages of trade agreements in the Region such as Pacific Alliance and Alba Countries to support decision-making within both the public and private sectors.

• AVI Productions is company dedicated to entertainment events such as concerts, festivals and company celebrations. • Applied data base management skills to manage expenses and cash movements related to recruitment and training programs.• Worked in the training programs design and implementation, as well as the structure/role process design, including the support of identification of activities, responsibilities and skills required for different job positions.