Patricia Hache Email & Phone Number

Calgary, Canada Area

Calgary, Canada Area

Calgary, Canada Area

Actively involved in the development of the Great Customer Experience Program to ensure best in class service to our customers. With the utilization of call monitoring and call scoring I was able to identify staff performance, training opportunities, regulation of compliance and process improvement along with dealing with dispute resolutions.

Halifax, Canada Area

Managed a team of 18 travel consultants in a call center environment for various corporate travel accounts, including the Government of Canada.o Knowledge of all Corporate Accounts travel policieso Addressed Customer service issues and escalated calls to resolve in a timely mannero Consistently met targets for employee development such as call monitors, one on one’s, feedback and Performance updateso Facilitate in-house account specific training for employees.o Creation of reports and documents using excel, word and PowerPointo Provided assistance with Account credit card reconciliation

Halifax, Canada Area

Employed as a Corporate Travel Consultant and Quality Assurance Agent. o Provided travel information and travel costs to clients regarding destinations, transportation and accommodationso Provided international documentation requirementso Ensured ticketing, invoicing, reporting and filing of documents was completed with accuracy o Worked on Sabre with previous experience on Apolloo Corrected reporting errors for multiple corporate accountso Consistently exceeded targets in productivity