Patricia Henson

Patricia Henson Email and Phone Number

Retired @
Patricia Henson's Location
Olympia, Washington, United States, United States
Patricia Henson's Contact Details

Patricia Henson work email

Patricia Henson personal email

n/a

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About Patricia Henson

I'm retired now, grateful for past opportunities and collaborations; not seeking new work.

Patricia Henson's Current Company Details
All employers

All Employers

Retired
Patricia Henson Work Experience Details
  • All Employers
    Retired
    All Employers Jan 2017 - Present
    United States
    I am retired, not seeking new work opportunities.
  • Henson Project Management
    Contract Project Manager
    Henson Project Management May 2016 - Jan 2017
    Olympia, Washington
    Leading IT projects through conception and initiation, planning, executing and monitoring and close-out.
  • Washington State Department Of Early Learning
    Project Manager, Attendance And Billing For Child Care Subsidy (Abcs)
    Washington State Department Of Early Learning Oct 2013 - May 2015
    Olympia, Wa
  • Produxs
    Project Manager
    Produxs Jan 2013 - Jul 2013
    Seattle
    Shepherded user experience design projects through the project life cycle from kick-off to close-out. Created project work schedules. Monitored cost and schedule variance, reported progress toward milestones, and ensured documentation of client acceptance of deliverables consistent with requirements and statements of work. Managed capacity plan to facilitate design resources' availability for contracts. Client portfolio included well-known enterprise-level companies as well as small to mid-size businesses.
  • Ramp Technology Group
    Project Manager
    Ramp Technology Group Jan 2012 - Jan 2013
    Managed user experience design projects for enterprise-level clients. • Gathered requirements for the redesign of a major software company’s global customer satisfaction and research business intelligence portal. • Led user experience design team to deliver wireframes, clickable prototypes, visual designs and design specifications for a suite of online certification management tools used by 7 million software customers world-wide.• Business analyst for a global non-profit client’s e-commerce web application project, using Scrum development and three-week release cycles. Liaison between the business team, development team and quality assurance engineer. Planned sprints and calculated sprint velocity, managing tasks and user stories via on-line project tracking system.
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  • Washington State Employment Security Department
    Web Usability Project Manager
    Washington State Employment Security Department Feb 2010 - Nov 2011
    Lead project manager for $1.2 million project using scrum development. Scope included comprehensive usability study, redesign and construction of a more functional, user-friendly labor market website. Released to production November, 2011 on time and under budget. Improved usability over previous site by 20% to 30% for most core tasks. Recognized for leadership of project with ESD Commissioner’s Choice Award. New site earned honorable mention in 2012 Center for Digital Government Achievement Awards.• Responsible for vendor procurement and oversight, stakeholder management, usability research and testing, information architecture and design, as well as content revision. • Wrote RFP, project charter, usability test scripts, implementation plan and post-implementation review documents. • Coordinated and prepared materials for stakeholder meetings: agendas and meeting notices, status reports, performance dashboards plus issue and decision papers.
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  • Washington State Department Of Natural Resources
    Director Of Communications
    Washington State Department Of Natural Resources 2005 - 2009
    Business owner of user experience project to redesign and publish new agency website in 14 months with $500,000 budget. Project reduced 5,000 Web pages to 900, introduced consistent navigation throughout the site and implemented SharePoint content management system. Post-launch user survey showed user satisfaction increased to 81.9 percent, up from 35 percent in baseline survey. Other duties besides oversight of agency website included supervision of graphic design and publications, media relations, event planning and crisis communications for firefighting program. Published annual report. Directed nine-member communications staff and managed $1.6 million communications budget.
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  • Washington State Department Of Natural Resources
    Constituent Relations Manager
    Washington State Department Of Natural Resources Jan 2001 - Jan 2005
    Provided in-house stakeholder relations services statewide on major policy, legislative and emerging issues. Served as agency liaison to higher education and K-12 trust beneficiaries. Coordinated outreach to opinion leaders and local government jurisdictions, environmental and recreation groups, agricultural and business associations. Represented the agency at public meetings statewide.
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  • Point Defiance Zoo Society
    Executive Director
    Point Defiance Zoo Society 1994 - 2001
    Led implementation of strategy to recapitalize the Zoo while enhancing favorable public opinion and reversing erosion of visitor market. Doubled Zoo publicity and increased favorable opinion ratings to 84%. Led campaign team to win 59% voter approval of one-tenth of one percent sales tax for the Zoo, Northwest Trek, and parks in Pierce County. Led campaign team to win 66% voter approval of $35 million bond measure, funding the Zoo’s first comprehensive renovation in 22 years. Grew membership base from 7,000 to 19,000.

Patricia Henson Skills

Writing For The Web Group Presentations Stakeholder Relations Editing Public Speaking Event Management Usability Testing User Centered Design Communications Planning Strategic Communications Stakeholder Management Media Relations Social Media Leadership User Experience Project Management Web Design Strategy Training Management Information Architecture Agile Methodologies Event Planning Program Management Government Sharepoint Crm

Patricia Henson Education Details

Frequently Asked Questions about Patricia Henson

What company does Patricia Henson work for?

Patricia Henson works for All Employers

What is Patricia Henson's role at the current company?

Patricia Henson's current role is Retired.

What is Patricia Henson's email address?

Patricia Henson's email address is pa****@****ast.net

What is Patricia Henson's direct phone number?

Patricia Henson's direct phone number is +136025*****

What schools did Patricia Henson attend?

Patricia Henson attended University Of Tennessee-Knoxville.

What are some of Patricia Henson's interests?

Patricia Henson has interest in Reading And Writing Fiction, Shakespeare, Hiking, Swimming, Bicycling, History.

What skills is Patricia Henson known for?

Patricia Henson has skills like Writing For The Web, Group Presentations, Stakeholder Relations, Editing, Public Speaking, Event Management, Usability Testing, User Centered Design, Communications Planning, Strategic Communications, Stakeholder Management, Media Relations.

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