International Management Consultant and Senior Program Manager specializing in using Quality Management techniques that drive Big, Ugly Projects to success. CLIENTS HAVE INCLUDED: RBC Capital Markets, BMO Wealth Management, Bell Canada, Nortel (in its heyday), BNP Parisbas Fortis, CIBC, Manulife Insurance, Petro-Canada, Imperial Oil, and many more.From setting up international Shared Service Centers in Europe to running complex Enterprise Integration Test programs on time, to turning a multi-million dollar Agile Program around within few short months, I bring pragmatic program governance techniques that drive success. Work has included helping mid-sized startups strengthen product quality thereby reducing support costs and increasing customer satisfaction.Key accomplishments:1) Brought a $50 million Agile program back on track within 3 months2) Ran a highly sensitive and complex regulatory program for two divisions operating across 4 cities in 3 countries, bringing a successful conclusion to the 14-project program on budget and slightly ahead of schedule3) Built the strategy and ran a people, process, and technology enterprise-wide change program across Business and Technology that reduced system outages by 87% within 2 years (1 year ahead of schedule). Ten years after implementation, the results of the change program were still part of the cultural fabric of the bank4) Consolidated world-wide reconciliation activities to a central shared service center - on time, on budget.5) Designed a shared service center to operate across 4 countries and developed the outsourcing strategy to support the shared service center that was later adopted as the company’s Strategy Sourcing Department’s model6) Developed the Enterprise Integration Test Strategy for a bank merger and managed its execution, involving over 700 people during the 3-month test phase7) Successfully moved over 60 Capital Markets staff from New York City to Toronto8) Established program governance processes for both a data center move and a bank integration that stretched across 126 Technology projects. Weekly reports structured in such a way that they provided an effective early warning system for Sponsors to take proactive action.Author of "When Cars Decide to Kill" and the upcoming book, "Spaghetti Software and Sausages".