I am the founder of MAKE Studios, a human-centred design & innovation company based in Hong Kong & Australia. MAKE Studios specialises in building innovative systems, cultures and capabilities.Using methods and practices such as customer experience (CX) design, Design Thinking and Service Design, we help our clients develop new business models, value propositions, products, services and experiences.We translate insights into practical prototypes, to test and validate ideas and accelerate the go to market process.We work across Asia-Pacific, within the domains of financial services, government, health, NGO's, education and telecommunication.MAKE Studios are community builders and run the Design Thinking Hong Kong community (https://www.meetup.com/Design-Thinking-Hong-Kong/) and an annual community conference (www.servicedesign.com.hk). We work on projects based in Australia, Hong Kong, Japan, China, South Korea, Singapore, Vietnam, Malaysia and the Philippines.Co-author: This is Service Design DoingFounder and organiser of Service Design Hong Kong since 2016: www.servicedesign.com.hk Mentor and coach in startup ecosystems, global service jams and community hack-a-thons sind 2016Keynote speaker: SD MENA 2018Keynote speaker: Design Thinking masterclass, ICON conference, 2018Curator an mentor: Design for Impact social innovation program, Hong Kong 2016-2013