Patricia L. Barnard Email and Phone Number

Businesses seeking process improvement in operations, business systems, office workflow, marketing and administration effectiveness. Partner to analyze current situation and increase profitability. Mutual goal: Maximize owner's/executive's time to focus on original vision, retaining customers, expanding business, increasing profits. encouraging efficiency. Operational effectiveness and improvement achieved by clarifying business processes, office workflow, and problem… Show more Businesses seeking process improvement in operations, business systems, office workflow, marketing and administration effectiveness. Partner to analyze current situation and increase profitability. Mutual goal: Maximize owner's/executive's time to focus on original vision, retaining customers, expanding business, increasing profits. encouraging efficiency. Operational effectiveness and improvement achieved by clarifying business processes, office workflow, and problem solutions. Recognize patterns, obstacles, and paths to address current processes for achieving goals. See the big picture keeping the details in focus to anticipate growth areasBUSINESS SKILLS • Extensive experience organizing operations management processes and administration workflow within various industries. Anticipate the impact of changes on a business environment • Adept in written communications to clients and all levels of company personnel, including process and procedure documentation, user manuals, product flyers, etc.• Ability to work in stress environment involving continuous change in requirements, design, schedules and prioritiesClients: • Texas Veterans Ranch and Family Resort - Director of Operations, non-profit organization focused on veterans suffering with PTSD trauma disorders, reuniting families, and supporting their needs • Professional Drivers – Inside Sales - company specializing in private chauffeurs for personal or corporate relocation of vehicles across the United States. • NextCareer Consulting - Director of Community Development. Non-profit organization focused on placing veterans into careers including Diversity/Inclusion, Military Transition, Onboarding & Retention, Cultural Integration for both corporations and veterans. • LinkForSuccess - B2B Sales and Support for company specializing in LinkedIn training for corporations and individuals. . Show less

• Drive business growth process with traditional networking• Utilizing branding and sales at Chamber of Commerce events, professional networking meetings, seminars, military functions and job fairs • Collaborate with potential new clients and partners • Sharing the company vision of every veteran wanting a career, finding the perfect fit for both the veteran and the employer. Communicating our mission to partner with organizations and veterans to CREATE and CHANGE by building a… Show more • Drive business growth process with traditional networking• Utilizing branding and sales at Chamber of Commerce events, professional networking meetings, seminars, military functions and job fairs • Collaborate with potential new clients and partners • Sharing the company vision of every veteran wanting a career, finding the perfect fit for both the veteran and the employer. Communicating our mission to partner with organizations and veterans to CREATE and CHANGE by building a community of support Show less

• Managed company administrative work flow including client relations, process improvement, military liaison campaigns, marketing, accounts receivable, shipping, procurement, trade show logistics and research. Supported various C-Level personnel• Increased customer satisfaction 20% by redesigning the service request process• Reduced trade show budget expenses 25% with creative marketing campaign strategies• Recovered $60K by improving vendor payment processes• Managed purchase… Show more • Managed company administrative work flow including client relations, process improvement, military liaison campaigns, marketing, accounts receivable, shipping, procurement, trade show logistics and research. Supported various C-Level personnel• Increased customer satisfaction 20% by redesigning the service request process• Reduced trade show budget expenses 25% with creative marketing campaign strategies• Recovered $60K by improving vendor payment processes• Managed purchase order delivery status and vendor reconciliation, improving on-time delivery by 25%• Successfully managed and coordinated with all stakeholders to ensure product deliverables were received as projected; Increased on time delivery by 15%• Directed and coordinated disaster recovery efforts with FEMA and U.S. military during hurricanes Rita, Katrina and the 2004 tsunami; coordinating product availability, shipping pick up, and on-time delivery• Coordinated logistics for product shipping including crating, packing, paperwork, labeling, tracking•Prepared and organized promotional material; Proofed all printed material; i.e., brochures, product information flyers, for context, content, spelling and continuity, before printing Show less

• Improved CNO’s daily availability by 2 hours through discernment of priorities, control of daily calendar, meeting schedules, agendas, and correspondence • Developed and published Department Procedures Manual. Met HR requirements by 100%• Reduced meeting no shows 25% by managing inside/outside contacts• Developed infrastructure workflow process; achieved 25% increase in internal interaction• Increased information retrieval efficiency 50% by establishing interactive filing… Show more • Improved CNO’s daily availability by 2 hours through discernment of priorities, control of daily calendar, meeting schedules, agendas, and correspondence • Developed and published Department Procedures Manual. Met HR requirements by 100%• Reduced meeting no shows 25% by managing inside/outside contacts• Developed infrastructure workflow process; achieved 25% increase in internal interaction• Increased information retrieval efficiency 50% by establishing interactive filing system for personnel files, policies, department procedures• Arranged weekly Nursing Manager meetings; published and distributed notes via Outlook, increasing communication between departments 20% Show less

• Managed scheduling of client appointments and workshop presentation packets, increasing owner availability for meetings• Scheduled client appointments at workshops, increasing client base 10+% using follow-up process• Managed office payroll with outside vendor freeing 1.5 hours each week for owner•Supervised office personnel reporting to Office Administrator - up to 4 personnel•Submitted office payroll information to outside vendor•Maintain client confidential files

(IT Internal Systems Development) - (1998-2001)• Created and managed Invoice Tracking System; produced initial $100,000 savings in late fees• Managed Request for Estimate project; improving department response time by 60%• Translated technical documentation from Division Sales and Marketing for software developers; eliminated one budgeted technical writer position • Controlled department P&L, budget, and mainframe time reporting functions• Developed, supervised and conducted… Show more (IT Internal Systems Development) - (1998-2001)• Created and managed Invoice Tracking System; produced initial $100,000 savings in late fees• Managed Request for Estimate project; improving department response time by 60%• Translated technical documentation from Division Sales and Marketing for software developers; eliminated one budgeted technical writer position • Controlled department P&L, budget, and mainframe time reporting functions• Developed, supervised and conducted department new hire orientation training classes• Facilitated monthly project reporting to senior department managers, division senior management, and Controller's office, decreasing time to finalize report by 40%JC Penney Business Services, Dallas, TX (Internal IT Research & Development Department) Technical Research Assistant – (1991-1998)• Maintained department mainframe time reporting system originally handled by HR Manager• Developed and managed department tracking strategies and procedures; improving problem resolution and troubleshooting by 20%• Facilitated timely flow of interdepartmental information; Request for Estimate report on-time completion improved by 50%• Designed and managed system process and related procedures, coordinating personnel information utilized by Human Resources, PC Support, and Development Systems Security; eliminating three personnel positions Show less