- Managed and updated multiple weekly reports from 300+ donors to ensure all data is accurate within orders, donor receipts and invoices are properly imputed into Quickbooks.- Highly attentive to detail when verifying, preparing, and processing customer data and information including research and filing with 100% accuracy.- Identified and corrected data entry errors to prevent duplication and future mishaps.- Supported additional functions in administrative, payroll, and reception by managing the phone line, resolving customer questions, and verifying addresses for outgoing mail.

- Communicated emerging and trending quality issues to prevent significant impact to the factory with technicians, engineers, and management.- Evaluated multiple parts on the production line, visually and physically detecting defects and manually resolving the issue, documenting technical reports and escalating the unresolved issue when necessary.- Collaborated with nearby teams on side projects which improved productivity for tasks by 23% daily.- Applied critical thinking skill set to engage and troubleshoot new quality issues minimizing downtown by 17%.

- Analyzed financial statements, business summary reports, and dashboard recaps to attain data based on product comparable percentages and penetration rates for district managers which increased store efficiency.- Collaborated with senior management on multiple functions including customer success and finance, utilized the pain points from customer feedback to increase survey submissions.- Designated team lead in the absence of senior management, overseeing a department of 15+ employees throughout a 10-month period.- Partnered with hiring managers to assess talent requirements and advising on the best hiring strategy.- Assisted in recruiting for a variety of roles by scheduling interviews, pre-employment screenings, and managed employee documentation.- Managed employee training for all new recruits and offered continuous advice, guidance, and mentorship on duties and best practices.- Effectively resolved customer complaints to maintain a high customer satisfaction.- Demonstrated expertise in managing stock inventory, ordering and executing necessary replenishments while maintaining a highly organized store.