Patricia Blanco Email and Phone Number

▪ Lead the sourcing, recruiting, and onboarding of new employees in the California distribution center. ✓Researched and increased the average salary per hour to offer competitive compensation and attract employees in a challenging market. ✓Re-designed onboarding process to enhance the welcoming experience for new employees and increase retention.✓Established new learning lab in California in which 40+ employees have been able to participate in the new hire orientation and engage in practical training prior to starting their assignments. ▪ Gathered employee feedback to continuously refine culture initiatives.✓Designed and implemented “Spirit Week” as a company-wide initiative to celebrate our anniversary which consisted of different daily activities and supplying kits for both remote and on-site employees. ✓Implemented Voluntary Paid Time Off encouraging our employees to enable greatness in our communities. ✓Increased internal communication through the creation of informational, celebratory, and encouraging posts on APS platform allowing employees to be up to date with news and changes in benefits.

▪ Oversee HR components and logistics of Project Management Development Program, confirming effective activity related to employee engagement and coordination of sourcing, recruiting, onboarding, and training.▪ Maintain budget controls and compliance with regulatory training and internal audit to report critical information,✓Achieved 100% completion of Project Management Development Program (PMDP) for 28 participants, with two participants earning PMP certification during COVID-19 pandemic by re-envisioning execution for virtual sessions, employing various communication channels, and shortening training to half-days.✓Created “Future of Work” outreach event for 80+ UPR Mayagüez students, offering networking opportunities, internship interviews, and presentations in Artificial Intelligence, Data Analytics, Cyber Security, and Lean Six Sigma.✓Influenced 2021 Cyber Security Division Training budget, providing suggestions based on skills and certification analysis.

▪ Prepared and analyzed monthly metrics for Individual Lending Services (ILS) Division to report to management by reviewing turnover trends, absenteeism rates, job changes, and headcount fluctuations.▪ Communicated data that impacted benefits and labor policies, serving as liaison between Our People and ILS Division.✓Generated and implemented ILS Division Onboarding Plan to confirm proper completion of new-hire integration.✓Reduced processing time for monthly performance incentive documentation to three days with 0 errors for 300+ employees by standardizing electronic documents and establishing quality measurements.✓Streamlined onboarding documentation process to eliminate outdated paperwork and reduce paper usage, uploading digital documents to Microsoft Teams to be accessible when necessary

▪ Evaluated Individual Lending Services (ILS) Division processes to redesign, recalibrate, execute, and monitor productivity for 200+ employees.✓Designed Mortgage Service Division training as Yellow Belt to contribute to execution of Lean Six Sigma Project that shortened claims lead time from 30 to 27 days and eliminated existing backlog.✓Implemented program initiatives to improve Resolution Team weekly dashboard, provide relevant KPI visibility, and enhance performance review process.

▪ Coordinated communication efforts, employee engagement events, and community outreach to increase internal visibility, advance staff satisfaction and morale, and raise awareness among community regarding professional diversity within manufacturing industry.✓Executed “Live Positively” rebranding campaign to earn positive feedback by collaborating with graphic designer to select inclusive/diverse content and evaluating printing suppliers to confirm high quality and timely delivery.✓Introduced healthy living program through employee gifting campaign that provided branded fitness accessories and promoted total wellness among staff.

▪ Shadowed HR Business Partners to learn salary analysis processes and offer recommendations related to application of HRIS, misconduct investigations, and interview processes.▪ Conducted weekly HR meetings to discuss essential topics that directly impacted business partners.✓Earned recognition from Director of Engineering for developing database for executives that compiled external training, conferences, and seminars for employees to facilitate awareness of development opportunities.