• Requirements gathering, scoping, testing, and implementation for projects to meet client requirements.• Participated in strategy, segmentation and execution of direct marketing campaigns.• Assessed client business requirements to assist in building functionally sound database setup and use. • Helped support pre-sales and sales processes for prospective clients or add-ons products. • Assisted with database maintenance, including NCOA address updates and keeping other key database information up to date. Preformed database audits to determined areas of needs for business process improvement. Imported prospect research data to be used for major gift fundraising.

• Performed user requirement analysis, identify gaps, and reporting needs as part of a software delivery team for non-profit organizations.• Facilitated current and future state business process discussions with customer subject matter experts as the Design Lead on implementation projects for Blackbaud CRM.• Provided support for database conversions, including activities related to field-to-field data mapping and conversion validation for both Blackbaud CRM and Raiser’s Edge platforms.• Effectively communicated and worked with project teams, collaborate with other departments internally, and manage relationships with external project teams. • Utilized project management skills to optimally manage scope, timelines, goals, and key milestones.

• Provided project management and analytical support for activities related to the annual giving campaign, including writing and production of mailings, implementation of cultivation strategies, and tracking responses. • Oversaw the accuracy and integrity of the donor database, Raiser’s Edge. Supervised the database team responsible for data entry, processing donations, generating acknowledgment letters, and producing mailing lists.• Produced, analyzed and presented reports for finance department and leadership.• Responsible for marketing to and engaging donors and prospects, including preparing and sending monthly e-updates and bi-annual newsletters. Worked closely with the Communications department on marketing strategies related to building brand awareness and enhancing the organization’s online presence, including social media.• Collaborated with the members of the development team to enhance relationships with organization’s donor base and build a case for increasing support.

Assisted Directors of department with donor stewardship, cultivation events, and communication with amfAR’s major donors and prospects. Additionally, worked on proposals and reports for solicitations to corporations, foundations, and individuals. • Facilitated relationships with Board of Directors and helped prepare ad-hoc financial reports for leadership.• Collaborated with the Director of Annual Giving to manage amfAR’s direct mail program, which included analysis of response rates, retention and cost effectiveness.