Resourceful, dynamic professional with broad range of experience in fast-paced business environments. Highly skilled in operations and sales management, customer and client relations, and resource optimization. Strong leader and motivator who excels in teaching, training and empowering employees. Demonstrated strengths in P & L management, efficiency improvement, and profit optimization. Proven track record of success in creative and effective management of diverse personnel in multiple locations. Flexible, adaptable, results driven and committed to quality process and product.Specialties: Expertise in start-up of new facilities, Client Relationship Management, Development and Performance Enhancement, Program Management, Process Improvement, Strategic Planning & Tactical Execution, Quality Assurance, Workforce Management, Forecasting and Execution, BPO, Inbound/Outbound call centers, Multi-channel organizations, Direct Response TV (DRTV), Retail, E-commerce, Direct Marketing, Catalog, Telecommunications, Up-sell and Cross-sell Programs.