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Results-oriented, high-energy industry leader, with a successful record of building and executing on a vision for a superior customer information experience. Experienced in:- Leading large-scale projects in information design, development and delivery, both on-prem and SaaS solutions.- Managing industry vendors- Driving collaboration between UX designers and information developers resulting in improved product usability and customer experience.- Integrating acquired content and resources. - Content conversion and migration. - Driving efficiencies in process and procedure. Strengths include leadership, change management, communication, cross-functional collaboration and building high-functioning global teams.
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Director, Information DevelopmentRocket Software May 2019 - Jan 2023Waltham, Ma, UsLed a global information development team to support product releases and drive the value proposition of content through strategically focused information. Led the development of a business case to modernize the content strategy and tool chain.Oversaw the parallel deployment of two new information development and delivery platforms, conversion and migration of content across business units and new acquisitions, including effective collaboration on the projects across three vendors.Led the integration of UX designers into the ID team and developed multiple collaborative processes to improve product usability both from a design and content perspective.Developed and drove business case for new content strategy and supporting tool chain.Led a large scale implementation of a new end-to-end tool chain for development and delivery of content. -
Director, Cxkm Content DevelopmentWaters Corporation Aug 2017 - May 2019Milford, Ma, UsLed the content development and content development support services teams within Customer Experience and Knowledge Management organization with the objective of delivering optimal usability and efficiency of the content developed.Defined the technical direction and strategy for content development and commercialization efforts and led those projects. Led a talent development initiative to support changing functional requirements and a greater focus on customer experience, usability and participation in design center activities.Led effort to drive collaborative content development across all major functions. -
Client Services DirectorRyffine Oct 2016 - Jun 2017Oversight and leadership of Client Services and business strategy. Manage and grow existing client accounts by working with clients to identify their requirements, developing strategies to achieve their business goals, and then developing the necessary solutions to deliver on client objectives in content development, management, and optimization.• Leading internal Knowledge Management initiative including defining the strategic vision.• Working with clients to understand their requirements and develop strategies to help them achieve their goals.• Identify and recruit necessary talent.• Supported update of online presence including content planning and SEO strategies. • Collaborated on business and marketing plans and strategies.• Implemented a process for defining business goals and assigning individual goals.
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Director, Information ExperienceDell Emc May 2014 - Oct 2016Round Rock, Texas, Us• Defined and drove multiple content optimization, information experience and customer experience initiatives.• Represented Information Development and Information Experience teams on Digital Transformation steering committee. • Led team of information architects and IT developers supporting structured authoring infrastructure.• Led global teams of information developers in support of third platform solutions and content management. -
Director, Global Information ManagementDell Emc Aug 2013 - Jun 2014Round Rock, Texas, UsResponsible for managing and leading the Global Information Management team in development and support of information models, structures, standards, and technology, and for developing the vision and strategy to meet future business needs.
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Senior Manager, Information Design And DevelopmentDell Emc Feb 2007 - Aug 2013Round Rock, Texas, UsManaging global technical authoring team that supports the Infrastructure Management Group. Currently driving the adoption and implementation of a structured authoring solution to facilitate content sharing across EMC.
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Manager Technical PublicationsDell Emc Apr 2005 - Feb 2007Round Rock, Texas, Us
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Principal Technical Writer And Project LeadDell Emc Feb 2001 - Apr 2005Round Rock, Texas, Us
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Adjunct InstructorSuny Institute Of Technology Aug 2000 - Feb 2001Taught Computer Software Documentation course to Computer Science majors. -
Technical Publications SupervisorNettest May 1998 - Feb 2001Atsugi-Shi, Kanagawa, JpDeveloped the Technical Publications at NetTest and implemented the localization process. -
Owner/ManagerSelfemployed Apr 1981 - Aug 1998Owner and manager of a property management and rental company.
Patricia Burrows Skills
Patricia Burrows Education Details
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Suny Polytechnic InstituteProfessional And Technical Communications -
Mohawk Valley Community CollegeHuman Services
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Brandeis UniversityInformation Technology Project Management
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Whitesboro Senior High
Frequently Asked Questions about Patricia Burrows
What is Patricia Burrows's role at the current company?
Patricia Burrows's current role is Information Development Consultant.
What is Patricia Burrows's email address?
Patricia Burrows's email address is pa****@****are.com
What is Patricia Burrows's direct phone number?
Patricia Burrows's direct phone number is +150849*****
What schools did Patricia Burrows attend?
Patricia Burrows attended Suny Polytechnic Institute, Mohawk Valley Community College, Brandeis University, Whitesboro Senior High.
What skills is Patricia Burrows known for?
Patricia Burrows has skills like Information Management, Content Management, Xml, Change Management, Process Improvement, Management, Team Building, Technical Communication, Technical Writing, Team Leadership, Online Help, Project Planning.
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