Connecting Validated Seasonal Employees with Local Hosts & Landlords

Customer Experience & CRM Consultant / Executive & Career Coach

Working with customers across Asia who are digitally transforming their businesses by putting their customers at the centre of all they do from selling, servicing and marketing.

Chief Customer Technology Advisor working with Salesforce's most strategic customers and prospects at a senior executive level on digital transformation, business architecture, and enterprise architecture. Partnering with Sales and coaching the cross functional teams to help customers translate business strategy into a technology vision and a roadmap to deliver.

Worked with customers, partners and an amazing team at Salesforce across Asia to bring solutions that help transform how businesses connect with their customers across all touchpoints - sales, service, marketing. Built and led a new team of business and digital transformation experts across Asia and India.

Solution architect partnering with the account team to understand the customers, develop a vision and demonstrate the value of Salesforce.• Identified and grew opportunities within territory and collaborates with sales teams to develop strategies that ensure growth attainment.• Led the technical sales process of the platform and cloud computing applications, helping customers define how mobile, social & cloud technologies can drive transformative change and value.• Uncovered business requirements, mapping customer needs to current and future product offerings, building and presenting customized demonstrations, leading the development of solution roadmaps and architecture plans, building business cases and driving proof of concepts and pilots.• Provided knowledge and insight as subject matter expert in Cloud, Software and Platform as a Service, as well as, industry expertise (Financial Services, Manufacturing, CPG, Education and others).• Led strategic innovation and business model transformation projects with key global accounts, delivering a compelling future-state vision. Innovator of the Year Award for FY14.

Served as quarterback for flagship customers.• Developed a trusted advisor relationship with customer executive sponsors such that all Salesforce activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Salesforce solution to be realized.• Spearheaded the determination of business visions, objectives, and measurement mechanisms while securing buy-in from CxOs through a trusted advisor relationship.• Established and participated in project steering committee meetings; proposing creative viable solutions to the executive sponsors such that critical success issues were addressed on a pro-active basis.• Led initiatives designed to add business value, disseminated best practices, drove return on investment, and evangelized product capabilities resulting in customer success.• Guided the development of change management, environment management, and support processes, as well as, creation of a data, integration, system architecture, reporting, training and adoption strategies.• Set priorities and direction for Premier Support, Technology Program Management and Professional Services teams

Hand-picked to establish standard sales management processes and discipline in this exponentially growing technology company. • Benchmarked best business practices and reengineered sales force to foster revenue growth. Realigned sales teams into verticals, revised sales territories, created quota structures, established a new compensation plan, and reconfigured systems to support this transformation.• Managed sales operations. Created, developed and maintained appropriate policies, procedures and SOP’s for the sales department. Resolved/mediated account conflicts. Acted as the internal liaison between sales and other departments. • Analyzed and reported corporate sales performance. Designed comprehensive reports and dashboards for senior management and sales executives. Forecasted achievement of monthly and annual revenue targets. Analyzed activity metrics, pipeline performance, and win/loss data. Recommend personnel and management actions based on above analysis.• Participated on cross functional process improvement teams; work with sales, marketing, finance, customer service, product management, and production to document processes, established SOP’s and configured CRM system to optimize organizational performance.• Administrator and trainer for CRM system, Saleforce.com. Performed system administration duties, accountable for data integrity, built custom integrations to other applications, conducted training sessions across functional departments, developed job aides and created user manuals for our customization of Salesforce.com.• Reengineered processes and sales team realignment are producing results. Accommodated 100% increase in sales force. Sales revenue for 2006 increased by 212%.

Hired to grow eLearning division, streamline internal processes and build an inside sales team. Led a team to generate new business in existing accounts and new markets. • Generated over 3.8 million dollars in revenue for 2004, an increase of 37% from 2003.• Managed activities of inside sales professionals; planned, developed and executed inside sales activities, including managing the lead generation and the sales pipeline. • Coached a team in everyday sales to identify, develop and retain long term and standing business affiliations with Fortune 500. Closed major accounts in the financial, automotive, pharmaceutical, telecommunications, manufacturing, government, as well as, hi-tech corporations.• Provided marketing department with successful strategies for precise targeting of classroom and eLearning training programs.• Self trained expert in Salesforce.com and became the lead strategist for business rule development, customization, implementation and adoption of the CRM system to global sales team.

Recruited to turnaround sales performance in New York metropolitan region. Developed new business opportunities through contact with executives in legal, sales, compliance, training, e-learning and human resource departments.• Performed SWOT analysis and developed strategic plan to improve market share.• Developed, maintained, and upgraded relationships with C-level executives in the top finance, banking and insurance firms. • Assessed companies’ training and compliance needs, presented enterprise solutions and provided implementation support.• Oversaw marketing for northeast region consisting of 11 states. Produced integrated programs including direct mail, e-mail campaigns, and tradeshows. Met all lead targets.• Analyzed and reported monthly sales performance to senior management and Kaplan Directors.

Selected to establish the New York office. Reporting to the CEO, accountable for new business development for Northeast territory. • Strong closing skills; achieved a 92% contract rate; successfully closed multi-year contracts with 23 major companies. Earned #1 rank for regional sales nationwide; achieved 130% of sales quotas. • Acquired global accounts including Charles Schwab, Smith Barney, Merrill Lynch, E-Trade, and NASD.• Conducted face-to-face meetings, presentations and training seminars. Delivered online demos, virtual meetings and kick-off calls, replied to and submitted all RFP’s/SOW’s containing a detailed cost-benefit analysis.• Managed inside sales professionals and supervised customer service teams and program managers.• Implemented CRM system. Selected product and system integrator, established configuration requirements, oversaw testing and managed rollout.• Developed strategy and content for online and offline marketing campaigns, outbound telemarketing programs, tradeshows and advertising. • Actively participated in senior level meetings covering strategy and development of sales objectives, marketing programs, product development, strategic alliances and technology enhancements.

Acquired new business through creative prospecting/networking and managed account base within assigned territory. Drove strong customer relations and participated in marketing, recruiting, interviewing, training, and mentoring employees. • Achieved 120% and 150% of quota in 1999 and 2000. Ranked in Top 3 of 20 representatives nationwide and consistently #1 in office.• Interfaced regularly with clients at all levels of management: assessed companies’ staffing needs, delivered presentations, and effectively negotiated high-priced contracts. • Coordinated career fair and tradeshow events, solicited sponsors for promotional efforts, and organized employment seminars, open houses, and networking groups.

Identified health resources via asset mapping, designed and applied survey instruments, conducted market research and analyzed data to produce an online community health resource guide.• Interviewed businesses and local organizations to determine health assets and capacities within the area. Developed plan and created investigative tools for surveying citizens, businesses, and associations. Conducted gap-analysis and formulated strategic plan.• Established an advisory board of business leaders and key community members guiding local health initiatives.