•Partnered with internal and external stakeholders to ensure implementation of new HRIS module (SAP) ensuring accurate health plan setup, insurance deductions, and benefits documentation.• Managed day-to-day operations of group benefits programs across multiple states, encompassing Medical, Dental, Vision, STD, and workers’ compensation.• Provided exceptional customer support, resolving insurance issues, coordinating with carriers, and aiding in problem resolution.• Facilitated employee enrollments, managed FMLA/Leave administration, ADA disability cases, and handled various benefit claims, terminations, beneficiaries, and death claims.• Conducted US benefit orientations for new hires, ensure seamless on-boarding.• Supported annual open enrollment period for multiple regions.

• Acted as a central point of contact, resolving all employee queries promptly and effectively• Established seamless communication between PEO (Professional Employer Organization) and benefits broker (FDI),ensuring efficient HR processes.• Efficiently administered biweekly payroll for six (6) companies.• Oversaw and managed comprehensive company-wide benefit programs.• Addressed and resolved escalated employee issues in collaboration with the PEO.• Conducted thorough review and approval of invoices for health benefits payments.• Assisted PEO Provider in developing and maintaining essential employee documentation, including the employee handbookand policies, for Ventura Holdings Group family companies.• Ensured adherence to federal, state, and local employment laws, maintaining local compliance.• Maintained a secure and organized database, managing individual employee files and confidential departmental records.

• Delivered comprehensive HR and Benefits support to ADP TotalSource employees and internal associates.• Executed policies and business rules to align with ADP TotalSource, client requirements, and legal mandates.• Provided superior service to clients, employees, vendors, and internal associates, maintaining a high standard of quality.• Effectively resolved escalated issues by employing problem-solving skills, taking ownership, and ensuring thorough followthrough.

• Collaborated with Thomson Online Benefits and HR representatives across Latin American countries (Argentina, Colombia, Mexico, and Chile) to configure and deploy the bilingual global benefit administration system (Darwin).• Resolved complex benefit inquiries for active, retired, and terminated employees in the Americas region, overseeingapproximately 14,000 employees across multiple countries (US, Canada, Puerto Rico, Argentina, Brazil, Colombia, Chile, and Mexico).• Managed the Workday HR database, specifically focusing on leave of absence (disability, military, jury duty, bereavement, and state leaves) and time-off (sick time, floating holidays, and vacation), ensuring compliance with federal and state regulations.

Human Resources Analyst – Latin America (2010 – 2013)• Managed and resolved daily inquiries of employee health and welfare programs in US and Canada. Oversaw international health benefits program and ensured compliance in the US and abroad.• Assisted with the unique implementation and communication of a new medical plan (High Deductible Health plan (2014) with a Health Savings Account) at US manufacturing plants.• Administered Disability and Leave Management including confidential case status updates, administrative paperwork for pay, technological process flows, and vendor management.• Submitted and secured proper records for Medicare Part D subsidies.• Reviewed and filed workers compensation claims with third-party provider to confirm claims were handled in a timely and prevent lawsuit exposure.Human Resources Analyst – Latin America (2010 – 2013)• Appointed main administrator of PeopleSoft database and tested updates and upgrades for accurate implementation.• Ensured data integrity for self-service functionalities in partnership with HR teams across the region.• Liaised between HR users and Information Services (IS) for PeopleSoft technical support.• Liaised between HR users and Information Services (IS) for technical requirements for updated projects and updates.• Lead contact for international transferees regarding benefit enrollment and transfer policies.