TUPE transfer from Mansion Group

Overseeing the management of 5,500 bedrooms across 21 sites and within 9 cities. These Student Accommodation sites generate in excess of £27 million turnover per annum.Key Responsibilities include:- To develop and achieve performance targets and improvement plans for service with a focus on continuous improvement and financial control.- The day to day management and control of the Region (North and Scotland) ensuring that all aspects of Hospitality and Customer Service functions are delivered to a high standard.- Keep up to date with changes in legislation sector wide standards including ANUK. Review and monitor competitor activity and regularly review service delivery and performance targets.- Ensure that all site acitivities meet, comply with and integrate with organisational, health & safety, risk management, protocols, legal and statutory duties and general duty of care.- Direct reporting for 13 managers including all HR activities and responsibilities.- Ensure that financial and all other resources in the region are managed within agreed parameters and to identify and implement opportunities to achieve greater effiiciency.

Identified new business opportunities, developed sales and marketing strategy.Work with public/private sector partnerships and develop relationships within the hospitality and tourism sectors to the benefit of VisitEngland and Quality in Tourism. Financial reporting and accounting.Achievement of budgeted revenue.Management and development of sales and telesales team.

Leading and developing the provision of Office Management nationally to include 116 team members, 38 sites, national business P&L and a number of major clients. Managing a team of Area Managers to meet the HR, training, health & safety, commercial, financial, customer service and qualitive contractual requirements, whilst identifying and capitalising Soft Services opportunities within the existing client base and from new corporate clients. The provision and managing of Reception, Switchboard, helpdesk, secretarial and admin, porterage, mail room operations, manned guarding, meeting room management, chauffeur bookings and building management with additional ad hoc project work.

Strategic, development and ongoing operation of the Divisions UK Food and Beverage businesses situated in 9 locations. Meeting all retail targets including P & L accounts, food and liquor GP’s, Wages, Sales and ensuring the required operational standards where adhered to. Developing and implementing the highest possible level of customer care and continually monitoring customer satisfaction levels. Negotiating with key suppliers, including liquor, food, consumables and systems. Ensuring all food safety and health and safety procedures where adhered to. Recruitment of UK management teams. Development of new business opportunities including spa and restaurant projects. Providing the main source of input to the Exec and Board on business development issues and communicating developments in the hospitality industry business market to ensure that the division continued to compete effectively. Working with a team of chefs in Menu planning and food development. Ensuring the appropriate family entertainment is pre-booked for the year ahead. Representing retail at the Health and Safety Executive.

Managing the performance of 33 Premier Travel Inn hotels in the Midlands West Region to achieve KPI’s for People, Guest and Investor measures. This incorporates Team Turnover, Health and Safety, Brand Audit, Guest Recommend, Like for Like Sales Growth, Occupancy and Profit Measures. Day to Day operations consist of 1:1’s with the General Manager, Lead Receptionist and Head Housekeepers to discuss current performance. Six weekly area sales meetings in geographic groups to share best practices and flow of ideas. Quarterly regional brand/cluster meetings to encourage geographical groups of hotels to work closely together in sales activity and managing demand effectively. Monitoring individual hotel performance in managing demand on a daily basis in order to drive longer length stays resulting in improved revenue management.