Patricia (Trish) Smith Email & Phone Number

Trusted business partner with IT and initiated regular touch points on operational, prioritization and roadmap strategy Research and present alternative solutions for business opportunities, working across business and IT linesOrchestrated the implementation of a global Human Resources system (HCM) replacement, negotiating contracts and overseeing project execution, which resulted in approximately $1M/year in cost savings and standardized regulatory updates across all regions.Standardized IT portfolio management responsibilities by creating and leading a Community of Practice and creating a playbook for global Solution Managers/Product Owners. This allowed leaders to be effective and efficient at reviewing and approving work as well as other Solution Managers having more visibility into other work initiativesLed a comprehensive application rationalization project, categorizing IT software to eliminate redundancies, and managed multiple vendor relationships, achieving 100% budget adherence and enhancing customer success metrics.Created a strategy, governance and support/training plan for the portfolio which allowed for a $500K+ year over year savings in license fees by implementing self-audits and use cases for the toolsCreated protocols, use cases and policies for tools within my portfolio which resulted in a more secure environment and followed IT standards and processes

Weldon Springs

Product lifecycle of Atlassian products and associated applicationsCreated strategy for developer tools which included roadmap for products and training on new featuresCreated intake method for new product requests to gather required information and then research alternate solutions to present. This included sharing with all teams to garner support for new tools/productsStarted a developer community to share best practicesTransformational work to create and manage operational support of applications. Created and supported Devops and CI/CD framework Reduced emergency pages and incoming support tickets by 90%Implemented new support delivery system, policies and SLA’s which resulted in increased quality and timeliness of support. Created leadership metrics and reporting ensuring the “story” behind metrics were meaningfulImplemented a priority framework to align with business themes and goalsImplemented Agile methodologies and ceremonies

Manage ERP, Business Systems and Operations team for Silgan Plastics. Oversee 3 direct reports and 18 indirect. • Restructured department to align with the business and bring strategic business value • Initiated and led team (internal and outsourced) to implement SaaS based automated AP solution and integration with Oracle financials• Created data warehouse and BI reporting (Tableau and SSRS) financial and operational dashboards• Spearheaded discussions to create new Pricing System to better align with our current business processes and customers. Managed team (internal and outsourced) to implement solution.• Business Liaison for new features in ERP for General Ledger, AP, AR, OM, WMS, Procure to Pay, MRP • Created an environment to bring every IT team member to be a Business Solutions Evangelist • Reduced expenses by $350K in first 6 months with a year-end total savings of $500K.• Successfully negotiated $100K in savings on software licenses.• Successfully negotiated Microsoft Enterprise Agreement to include Office 365 and successfully implemented.• Negotiated and planned new data, telecom and VOIP vender for $250K cost savings in 2015 while increasing business value.• Created a disaster recovery site and successfully tested on a quarterly basis.• Implemented self-assessments for COSO and SOX compliance • Created Change Control Board and Project Management standards using Agile methodology.• Regularly collaborate with Finance, Human Resources, Sales, Marketing, Operations• Chair Executive IT Steering Committee with President and VP’s to provide status on projects and budgets

Greater St. Louis Area

Administer infrastructure for Essence Healthcare and Lumeris companies, oversee 12 direct reports and the manager of support services. Managed and supported ERP. Oversee SaaS development, quality assurance and the infrastructure teams including HP and Dell hardware (servers, blades, HP Matrix system, and EMC, NetApp storage), CISCO VOIP and Aware recording software, Exchange, OCS, SharePoint, Websense, F5 and Cisco firewalls. Evaluate business processes and determine best solutions that fit with organizational objectives. Continue to manage Internal Business System functions including ERP, Sharepoint, HR applications

Solely managed the implementation of a new Microsoft ERP system following the merger of Essence Healthcare, Wellinx and DRx Prescription Dispensing which involved integrating financial data, supply chain information, customer support and inventory management with SharePoint. Oversaw the support and India development staff.

Administer infrastructure for Essence Healthcare and Lumeris companies, oversee 12 direct reports and the manager of support services. Oversee development, quality assurance and the infrastructure teams including HP and Dell hardware (servers, blades, HP Matrix system, and EMC, NetApp storage), CISCO VOIP and Aware recording software, Exchange, OCS, SharePoint, Websense, F5 and Cisco firewalls. Evaluate business processes and determine best solutions that fit with organizational objectives. Continue to manage Internal Business System functions.