Patricia Ramos Email & Phone Number

The Hague, Zh, Nl

The Hague Area, Netherlands

• Delivered 50+ projects to drive accountability, setup processes and KPIs • Delivered 200+ recommendations to close gap between Business and IT requirements• Positively identified and impacted 387 processes across the organization• Developed and rolled out SES Business Glossary to drive clarity and accountability• Setup process governance per project to address operational issues• Led and coached teams to identify and successfully address improvement opportunities• Designed and communicated BPM operational model, strategy & methodology

The Hague Area, Netherlands

Designed and implemented a BPM strategy to embed the Enterprise Architecture framework into the Business Process layer of SES in order to support the Digital Transformation of the organisation.

The Hague Area, Netherlands

Designed, implemented and governed a customer centred BPM strategy for SES Networks to setup a data driven approach to process improvement activities aligned with industry's best practices.

The Hague Area, Netherlands

Designed and implemented 5 years business strategy including financial analysis, definition of products and brands, as well as pricing and marketing strategies.

Ciudad De México Y Alrededores, México

• Negotiated contracts with international providers in order to maximize ROI in on-going projects.• Successful execution of end-to-end IT and Cyber-security projects within the allocated time and budget to meet the customers’ requirements and ensure the quality of deliverables. • Built strong and reliable relationships with senior level customers and providers to ensure the successful sale and implementation of technologically based business solutions.• Executed the role of Account Manager for complex customised projects integrating multiple hardware and software technologies.• Lead a team of technology experts to organise the company’s portfolio in 6 segments, covering solutions and technologies related to cibersecurity, national security & intelligence, networks & communications, monitoring & identity control, control & contact centres, video analytics & physical security.• Managed a team of Cyber-security experts to establish, test and document the company’s methodology for ethical hacking and security diagnosis according to ISO 27001.• Acted as a Project Management Officer (PMO) to generate budgeting reports for the senior level management achieving control of the company’s human and financial resources.• Implemented the project administration tool CA PPM (Project & Portfolio Management, formerly CA Clarity) complying with the guidelines established by the Project Management Institute (PMI) and the Information Technology Infrastructure Library (ITIL) in order to control the projects and optimise the allocation of its associated resources.• Lead change strategy to design, document and implement the processes for the operation and administration areas of the company using the Business Process Model and Notation (BPMN), as well as defined and monitored their related Key Process Indicators (KPI’s).

Edinburgh, Scotland, United Kingdom

• Organised over 40 concerts in 5 different countries (Scotland, England, Ireland, the U.S.A. and Mexico).• Created and managed remote relationships and marketing campaigns with Theatres and Arts Centres.• Designed and executed communication strategy for newspaper, social media and radio. • Created logistic planning for touring musicians. • Negotiated contracts with artists, theatres, festivals and arts centres.

Edinburgh, Reino Unido

• Provided live technical troubleshooting and guidance for voice recognition software Nuance to customers in English, French and Spanish.• Generated real-time reports to keep track of troubleshooting activity with the customers. • Executed technical troubleshooting in Mac and Windows platforms for the software Dragon Naturally Speaking, Omnipage, PDF Converter and PaperPort.

• Software configuration of telecommunications' equipment in wireline and wireless networks.• Translations design for GSM Networks.• Management of the GSM database team from a quality perspective to ensure quality in the deliverables and alignment with the company’s quality objectives.• Cross-working with the teams of Wireline, GSM and CDMA technologies.• Configuration and problem solving of customers’ network equipment in North America, Latin America and Europe.• Mentoring new members of the SDE and GSM Translations team.

Nantes Y Alrededores, Francia

• Assisted in the deployment and installation of equipment for the Base Transceiver Station (BTS) in GSM Networks. • Coordinated the logistic planning for the installation of the equipment related to the Alcatel Edge project, with the aim to increase the transmission speed of GSM networks.

Msc, Management

• Obtained dissertation with distinction. • Strategic skills gained from the investigation pursued on Corporate Strategy to analyse Nortel.

Bsc, Electronics And Communications Engineering