Patricia Tan Email and Phone Number
As the Global Chief People Officer of a FinTech with presence in Australia, USA and the Philippines, I also serve as the Country Head of the Philippines.With 27+ years of experience in multinational corporations, I bring a unique blend of strategic vision and hands-on leadership to every challenge.I am dedicated to fostering an environment where people thrive in inclusive workspaces, celebrate diversity and every team member feels valued.As a Six Sigma Green Belt Professional, I have a proven track record in building and leading large scale operations across different locations, both onshore and offshore, and in process re-engineering.My leadership philosophy is rooted in authenticity, empathy and a relentless pursuit of excellence.
Finstro
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Chief People Officer And Country Head - PhilippinesFinstro Apr 2022 - PresentSydney, Nsw, Au
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Country Head - PhilippinesFinstro Feb 2020 - PresentSydney, Nsw, Au
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Operations Director, Manila (Country Head)Baycorp Aug 2014 - Jan 2020Au -
Head Of Inbound Operations - Customer Contact CenterBdo Unibank Dec 2011 - Aug 2014Makati, National Capital Region, PhGeneral Management of the entire Inbound Voice Operations of the BDO call centre.Head of circa 500 internal and outsourced FTE supporting 7 lines of business across 4 call center sites. -
Quality & Research Manager - CitiphoneCiti 2008 - 2011New York, New York, UsGeneral Management of all customer satisfaction research with call centre experience across all sites.General Management of Quality and Customer Experience measures (Quality Assurance and Day 2 checking) for all Citibank Australia and partner call centres.Vendor Relationship Management -
Associate Relationship Manager - OperationsCiti 2007 - 2008New York, New York, UsNew Business DevelopmentResearchInternal Stakeholders Relationship ManagementProcess Improvement
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Customer Experience Manager - Marketing & Customer ExperienceCiti 2006 - 2007New York, New York, UsResearchProcess ImprovementVendor Relationship Management
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Quality & Research Manager - QualityCiti 2003 - 2006New York, New York, UsResearchQuality & Process ImprovementProject ManagerTraining
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Financial Analyst - Operations & Technology FinanceCiti May 2003 - Sep 2003New York, New York, UsShort-Term ContractFinancial Reporting and AnalysisMIS
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Business Analyst - New Business DevelopmentPulse International May 2002 - Mar 2003AuProject ManagementBusiness DevelopmentPoint-of-Sale (POS) switching services -
Business AnalystAmerican Express 1998 - 2001New York, Ny, UsProject ManagementBusiness DevelopmentProcess Improvement
Patricia Tan Education Details
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University Of Sydney
Frequently Asked Questions about Patricia Tan
What company does Patricia Tan work for?
Patricia Tan works for Finstro
What is Patricia Tan's role at the current company?
Patricia Tan's current role is Empowering People | Shaping Cultures | Country Leadership for Global Success | Global Chief People Officer and Philippines Country Head.
What schools did Patricia Tan attend?
Patricia Tan attended University Of Sydney.
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