Patricia Taylor-Ruff work email
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Patricia Taylor-Ruff personal email
I am an experienced International Import/Export Customer Service Representative who is dependable, hard working, and have a great outgoing personality. I work well alone or with a team. I have a strong work ethic and care about the customers I serve, making sure of on-time deliveries and customer satisfaction. One of my most admirable qualities is that I take pride in my work, and feel like I make a difference in my job. I am self-motivated, a multi-tasker, and a problem solver. Most of my experience is working with Manufacturing and Distribution companies. I love family/friends, concerts and working with charitable organizations.
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Customer Service RepresentativeUnivar Solutions Jan 2018 - Jul 2021Strongsville, OhioDaily Communications with clients, plants, credit department, shipping/receiving, account/product managers, product stewards and quality department. Receiving daily orders via fax, EDI, portal and phone. Tracking orders and provided POD's as requested by customers. Entering/releasing orders from credit holds, which included delinquent orders. Reconciling accounts - issued credits/debits, cases regarding disputes and RGA's. Training new reps as required on ERP system and instruc6tions for managing customer accounts. -
Customer Care RepresentativeOmnova Solutions Jul 2016 - Oct 2017Beachwood, OhReceiving daily orders via fax, email and phones. Ownership of orders from entry to delivery.Communicating daily with customers, plants, shipping teams, quality teams, account representatives and product managersEntering/Releasing Orders, Credits, Debits and RGA’sConfirming pricing, material numbers and terms for all ordersEntering qualifying rebates where applicableTracking shipments and confirming ETA’s via email and telephoneAcquiring signed PODs as neededNAFTA and ISO Compliance Certificates as neededWorked closely with Distributors and large Paint ManufacturerUnited Way Committee Member -
Verifications Representati EAsurint Jan 2016 - Jul 2016Cleveland, OhReceiving daily orders through a rolling queResearch/skip tracing current phone numbers/addresses, if information is inaccurate contact clientsResearch education from schools to verify diplomas/degrees/technical and licensesResearch Department of Transportation for drivers with reportable accidents, including drugs, alcohol and safety.Constant contact with customers, and applicants to obtain clarification on information they provided on their application for employment
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Logistics Customer Service RepresentativeFive Star Trucking, Inc Feb 2015 - May 2015Willoughby, OhLogistics Customer Service Representative 2015 -2015Five Star Trucking CompanyWilloughby, Ohio• Received/checked data entry orders daily for accuracy and updated as necessary• Worked with dispatchers/sales teams daily for accuracy of LTL and FTL orders• Reported Status updates to customers every 2-3 hours for HOT orders• Called customers/carriers/truck drivers for ETA of deliveries for US and Canada daily• Tracked and updated system orders• Tracked signed POD's for missing shipments for accounting/customers• Submitted RMA's/RGA's for damaged product to Accounting/Insurance company• Followed up with insurance companies for up to date insurance policies on all contracted carriers• Ran daily and end of day reports and emailed/faxed to large customers and staff• Closing orders in the system as they have been completed -
Import/Export Account EpresentativeKuehne + Nagel Jan 2011 - Mar 2014630 Alpha Drive, Highland Heights, OhCoordinated as many as 50 air and 15 oceanic weekly imports and up to 15 weekly exports that included order entry and returns Coordinated imports and export documents, daily tracking, faxing & emailing to customers, freight forwarders, trucking companies, and steamship lines Reconciled and credited accounts, approved invoices for payment, and forwarded to corporate office for final dispositions Consolidated LCL shipments for several customers to FCL to reduce costs Coordinated the daily MRI magnet shipments used in medical facilities (this included helium-filled containers that had to ship and arrive at customer locations in delicate time frames) Backed-up the Transportation Analyst during extended absences, or at peak shipping periods -
Senior International Customer Service RepresentativeS Sep 2000 - Aug 2009230 East Lakewood Blvd., Holland, Mi 48424Completed order entry of primary shipments, samples & returns Prepared export and NAFTA documentation, and tracked daily shipments while advising customers of ETAs Invoiced and reconciled accounts (including credits) with credit department Entered consumer orders and billing through credit card system Worked with sales teams to encouraged/upselling customers to increase monthly orders Entered new quoted pricing into system as necessary Trained up to 10 new employees on database system and customer requirements Setup and entered new customers into system with terms as necessarySetup and monitored 10 industrial and 1 aftermarket account; some over/above $500,000 in monthly revenue Worked directly with entire sales team, distributors, engineers, and customers for new parts Initiated fund-raising campaign and became a member of contributions committee
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Public Affairs Administrative CoordinatorLtv Steel, Cleveland Works Division May 1998 - Aug 2000Cleveland, OhPayment of InvoicesCoordinated Fund Raisers for 4900 Employees United Way, Coats for Kids, Toys for Tots and Coats for KidsCoordinated Company Tours for general public and customersCoordinated Retirement Parties for Employees Received several awards for coordinating fund-raisers with increased donationsCoordinated lunch for a sitting Vice President of the United States with Union employeesCreated press releases and helped to create the Intranet site for Public Affairs Department
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Internaional Sales Operations Assistant/International Customer Service RepresentativeThe Geon Company (Polyone Corp.) Jan 1990 - Apr 1997One Geon Drive, Avon Lake, OhInternational Sales Operations Assistant Payment of Commissions to Broker/Agents *Insurance Claims for vessel sailing & Export DeclarationsReconciling Accounts for parts shipped but not rec'd. Daily phone calls and faxes with International Customers *NAFTA Coordinator Progress reports for end results of Insurance ClaimsCreated a NAFTA Certificate template and modified it yearly for all International customers International Sales Customer ServiceOrder Entry and set up new customer numbers Followed up on orders Air/Ocean Communicated ETA to Customers dailySent Samples & Returns to customers Daily calls, faxes/Telexes and emails to freight forwardersCommunicated with Legal & Product Stewart for filed claims for product damages for hazardous materials continually
Patricia Taylor-Ruff Skills
Patricia Taylor-Ruff Education Details
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Wright Junior College3.0
Frequently Asked Questions about Patricia Taylor-Ruff
What is Patricia Taylor-Ruff's role at the current company?
Patricia Taylor-Ruff's current role is Customer Service Representative at Pipeline Packaging in Solon Ohio.
What is Patricia Taylor-Ruff's email address?
Patricia Taylor-Ruff's email address is pa****@****var.com
What schools did Patricia Taylor-Ruff attend?
Patricia Taylor-Ruff attended Wright Junior College, Taylor Business Institute.
What are some of Patricia Taylor-Ruff's interests?
Patricia Taylor-Ruff has interest in Children, Politics, Going Out To Movies, Dinner And Playing Card Games, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Patricia Taylor-Ruff known for?
Patricia Taylor-Ruff has skills like Supply Chain, Logistics, Supply Chain Management, International Logistics, 3pl, Logistics Management, Inventory Management, Freight Forwarding, Container, Ocean, Transportation, Freight.
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