★Create and manage folders and file systems for client records, ensuring data is well-organized and accessible.★Collaborate with regulatory teams to build and maintain comprehensive lists of beneficial owners, staying updated on regulatory changes.★Act as a key contributor and resource within the team, guiding, supporting, and enabling the success of various functions.★Own task assignments, providing technical guidance to the team by planning execution, scheduling work, and setting completion goals while ensuring quality and accuracy.★Perform QA analysis document evaluations, identifying trends and proposing solutions to challenges.★Work closely with leadership to support team meetings, share insights on QA findings, and recommend areas for improvement.★Review, improve, and create new work instructions in collaboration with the management team to drive efficiency.★Assign tasks based on customer segmentation, setting proper expectations for task completion and ensuring client satisfaction.★Promote innovation to improve business processes, seeking opportunities to enhance quality, efficiency, and productivity.★Collaborate with Regulatory and Product Management to identify opportunities for system and process improvements, focusing on productivity and service delivery.★Serve as a mentor to team members, providing technical guidance and working through challenges with management.★Stay updated on regulatory developments and provide feedback to regulatory and product teams to drive improvements.★Familiarize yourself with corporate security policies, ensuring compliance with processes and procedures.

★Lead and manage a team of 17 researchers conducting online research for company prospects, ensuring quality and accuracy of collected data.★Oversee data upload, maintenance, and frequent clean-up in company databases and Salesforce to ensure data integrity and relevance.★Integrate company databases with Salesforce for seamless data management, improving overall system efficiency.★Serve as the analytics lead, collaborating with subject matter experts to develop proprietary data frameworks that enable clients to make informed, data-driven business decisions.★Perform data quality assessments, identify patterns and anomalies, and implement strategies to improve lead accuracy, such as validation of missing/incorrect data and removing duplicates.★Utilize CRM reports to monitor and measure data quality, continuously improving processes for lead generation and data management.★Implement operational workflows, manage interactions with the research team, and perform documentation checks to ensure consistency and quality.★Lead the development and optimization of search strategies, improving the efficiency and relevance of research results for decision-making.★Provide presales support by delivering research insights to the sales and account management teams.★Synthesize collected data into clear, actionable reports and presentations, highlighting key trends and recommendations to support strategic decisions.★Collaborate with other departments to understand research needs and provide subject matter expertise to global teams on data management and analysis.★Monitor project progress, set clear objectives, and adjust action plans as needed to ensure timely and accurate completion of tasks.

★Conducted internet research to identify manufacturing companies needing compliance with regulations in Canada, the United States, Europe, South America, and Asia.★Utilized specialized software to find individual names, positions, and contact details within target companies.★Managed data for new and prospective clients in Salesforce, ensuring accuracy and proper integration into the CRM system.★Performed data entry and analysis to maintain up-to-date and relevant client information.★Prepared and analyzed reports and dashboards to provide actionable insights for lead generation and business development.★Collaborated with internal teams to improve lead generation strategies and ensure data quality.★Ensured the timely and accurate processing of leads, contributing to regulatory compliance and client acquisition efforts.

★Analyzed all incoming raw materials to ensure they met the necessary quality requirements and standards, preventing deviations in final product quality.★Organized laboratory test solutions, compounds, and reagents for research and development (R&D) purposes, ensuring timely and accurate testing procedures.★Ordered and prepared chemicals required for analysis to troubleshoot and resolve any anomalies in production processes.★Performed precise color matching using specialized color matching machines to ensure consistency in ink production.★Rejected raw materials that did not meet quality standards, helping maintain product integrity and reduce waste.★Approved raw materials that aligned with company quality expectations, ensuring only the best materials were used in production.★Developed an efficient laboratory process that significantly reduced delays and improved overall workflow efficiency.★Authored detailed reports and maintained accurate records for quality control and future reference.★Utilized Batch Master software to monitor and control production requirements, optimizing the manufacturing process based on quality data.