Patrick A Baker, Mba Email & Phone Number

West Palm Beach, Fl, Us

Boynton Beach, Florida, United States

Recruited by the Founder/CEO because of my track record of guiding company-wide reorganizations, my goal was to propel efficiency and operational growth. I elevate the business’ growth via market segmentation that enhances technical systems and capabilities and by identifying a high-growth data monetization strategy that proved crucial to providing ideal solutions. All of this contributed to an 80% revenue jump. I lead, motivate, and retrain enterprise executives to achieve peak performance while serving as a trusted advisor to the CEO.📌 EXECUTIVE LEADERSHIP: Annual Sales: $20M+ | 5 Departments | 7 Direct & 50 Indirect Reports | North America | Board Assignment, Top- & Bottom-Line Growth, Customer Retention, Risk Management, Operational Efficiency, Profit Turnaround✪ SELECTED ACCOMPLISHMENTS:☑ Increased project completion rates 100% and reasonable timeframes 50% by overhauling project management process, simultaneously boosting project oversight and customer satisfaction.☑ Transformed company from survival to thriving: increased employee salaries, benefits, health insurance coverage, etc.☑ Pioneered and chaired Advisory Board of senior executives, discussing/aligning vision and strategy.☑ Revamped pricing structures to realize 18% revenue growth in 1 year. ☑ Decreased workforce cost 12% by reorganizing operations and outsourcing tasks to offshore BPO to improve productivity and optimize human capital.☑ Championed/implemented Entrepreneurial Operating Systems™ (EOS) that defines goals, ownership, and success.

Florida

Hand-selected based on my expert project and portfolio management, I was tasked with devising sustainable solutions to critical, company-wide challenges. Identifying the key to success, I revamped operations and energized the team—boosting revenue while creating a diverse, collaborative culture. I propelled the business forward as senior leader and trusted advisor to the CEO. The day-to-day role included extensive spearheading of client software implementation projects.📌 EXECUTIVE LEADERSHIP: Annual Sales: $12M | 16 FTEs | Quality, Continuous Improvement, Project & Program Management✪ SELECTED ACCOMPLISHMENTS:☑ Strategized company vision to design initial sales solutions, leading development of next-gen technology offerings for software category.☑ Sliced project implementation time in half, from 36 months to 18 months.☑ Introduced agile methodology that sped project delivery dates.☑ Broke down silos and created culture of collaboration, working cross-functionally with other departments to streamline projects.☑ Raised client service by redefining customer support response processes and developing standardized tools.

Boca Raton

Sought out for my multicultural sensitivity and project management prowess, the executive team selected me to head the compliance efforts within a limited timeframe following the passage of new federal technology regulations. Leading these compliance efforts, I steered the P&G contracted facility services management team to improve productivity and customer service as well. 📌 EXECUTIVE LEADERSHIP: Risk Management, Operational KPIs, Efficiency, Quality, Continuous Improvement, Project Delivery✪ SELECTED ACCOMPLISHMENTS:☑ Spearheaded HIPAA risk assessment system that identified gaps in operating procedures that affected privacy protection for personal health information, quickly establishing compliance with new legislation.☑ Guided New Delhi team to redesign call center processes, ensuring continued growth and 24/7 service. ☑ Collaborated with software development company to create client and patient portal.

West Palm Beach

At CNI Technologies, U.S. Army Corps of Engineers, while supporting restoration of the Everglades as the first hire, I was tasked with creating a joint effort between state facility providers and the Army Corps of Engineers. I oversaw technical resources and CERP data management systems, devising strategic and tactical plans for IT projects. Hiring and leading 22 engineers and analysts, we worked to foster collaborative decision-making with governance structures.📌 EXECUTIVE LEADERSHIP: IT Project Management, Hiring, Culture Creation, Cross-Functional Collaboration✪ SELECTED ACCOMPLISHMENTS:☑ Initiated PMO and release management controls, data standards, and governance, raising efficiency and quality.

Mba, Management Of Information Systems & International Business, Cum Laude

Bs, Management, Summa Cum Laude