Patrick Adkisson Email & Phone Number

Improved clients’ CRM performance by evaluating strategies, technology, processes, and organizational structure and devising improvement recommendations and project roadmaps. Liaised with multi-level stakeholders, from top management to floor supervisors, to establish vision, metrics, and business goals. Aligned all organizational activities with defined objectives; proposed solutions encompassing people, processes, and technology as needed.

Managed customer care center build-out and created operational model involving onboarding for 400+ assistants and technicians. Oversaw development of integrated, GPS-based sales/marketing, subscriber, and dispatch application. Ensured fulfillment of customer service needs by liaising with community stakeholders.

Spearheaded analysis of e-retailing strategy by orchestrating IBM and US West consultants, conducting online selling technique research, and pinpointing products/services for early adoption. Negotiated with Board of Director to establish Direct Sales Division.