Patrick Aganan Email & Phone Number

Muscat, Oman

The IELTS Administration Assistant is responsible for providing administrative support to IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies.Key Responsibilities;- Customer Service o Business Acumen o Quality- Operations Management- Client Management- Project Service Enhancement- Test Day Tasks

Muscat Governorate, Oman

Processes, confirms, cancels hotel reservations.• Responds to all reservation enquiries in a timely and efficient manner in line with the policies and rate structure, according to the standards in place.• Utilizes yield management policies to maximize revenue and occupancy and work closely with the Sales Department to implement strategies to maximize room revenue.• Ensures all rates quoted respect the appropriate selling strategy and different market needs in terms of inventory, date and duration of stay.• Coordinates with all departments on specific hotel room reservation concerns.• Prepares and submits daily reservation reports as necessary.

Philippines

Oversees the overall human resources requirements of the assigned plant that includes, but not limited to, organizational review, recruitment and selection, training and development, compensation and benefits, HR services, employee and labor relations.• Maintains and updates electronic HR Information System.• Coordinates with all departments and functionally with the Human Resources Department and other Head Office Departments on specific human resource concerns.• Prepares and submits management reports as necessary.

Philippines

Supervises and controls all toll collection activities.• Monitors traffic and lane management ensuring that sufficient toll lanes are open for traffic.• Maintains and verifies records of all toll collection activities, traffic volume and exceptional transactions.• Recieves collections from Toll Collectors and make adjustments according to the end shift data which includes recording of all toll collection shortages/ excess of toll revenue.

Philippines

Pushes the company’s products and services into sales.• Receives and processes customer’s postpaid plan applications such as new connects and retention programs.• Processes subscriber’s after sales requests.

Philippines

Collects/ follow ups payments for 30 days past due credit report invoices.. Enables/ disables client’s accounts who failed to make payments to their balances beyond due date.

Philippines

Conducts employment verification as part of pre-employment or post employment screening process on behalf of the company’s clients.

Philippines

Receives and processes incoming phone calls for dedicated clients which includes obtaining, entering and verifying customer information and ensures that calls are processed in strict adherence to establish policies, procedures and quality standards that includes any federal laws and regulations.