Patrick Ales Email & Phone Number

Detroit, Michigan, United States

Responsible for delivering a best-in-class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.

Michigan, United States

• Client/Partner Relations• Sales Management• Account Management• Customer Service/Problem Solving• Strategic Business Planning• Business scouting/development• Marketing internal/external• P&L Analysis• Recruiting• Team Leadership & Management• Training and Development• Accountability

Wixom, Mi

• Provide leadership, accountability and training to all team members as assigned• Prioritize and organize daily collection activity for multiple districts• Maximize efficiency of staff to reduce charge offs and returns• Provide feedback to regional directors on store gaps regarding credit collection processes• Demonstrate a commitment to resolve problems and complaints quickly• Provide exceptional customer service• Protect company assets through audits, inventory control, & expense management• Achieve profit goals measured through expense controls, charge offs and payroll management• Ensure all collection centers cleanliness and overall appearance comply with company programs• Follow all safety and transportation procedures to avoid personal injury and property damage• Manage and develop all collection team coworkers• Ensure coworker compliance with applicable DOT regulations• Load and unload trucks per policy to protect merchandise as needed

Clinton Township, Mi/ Centerline, Mi

• Provide leadership and guidance to coworkers• Manage coworkers by training, evaluating, coaching and developing • Set specific goals for store performance, customer satisfaction and coworker development• Close sales by converting referred customers to rent-to-own agreements• Educate customers on the rental contract and delivery expectations• Create and execute plans to increase sales and conversion percentage• Work as a cooperative member of the host store team and Acceptance Now• Network with host store to gain referrals and educate staff on the rental process• Provide exceptional customer service to all customers• Review accounts and effectively communicate with customers to promote timely payments• Maintain accurate records of past due account activity• Manage store performance by reviewing and analyzing various reports• Develop a schedule weekly and adjust accordingly to meet needs of the store• Organize and follow-up on all daily activity • Submit invoices to ensure host store receives payment

Royal Oak, Michigan

Relationship manager for the branch's current and new personal account holders. I specialized in account retention, cross selling to maximize the relationship between the account holder and Citizens Bank. I also specialized in gaining new leads through referrals. I was responsible for auditing the branches cash flow which varied between $100,000 and $1,000,000. I was a servant leader who coached and trained current bankers at the branch to overcome objections from potential new business, teaching them how to obtain their goals while staying compliant to the banks and federal laws, rules and regulations.As the branch business banker, i was responisble for setting up workshops at cuurent businesses to obtain new personal accounts, I traveled from business to business on foot, phone and email to gain new business relationships.

Troy, Michigan

Commission based position with responsibilities of Cash Management, Customer Experience, inventory and developing the sales skills of my sales associates. I had to develop a clientele that was loyal to the brand and to my ability to follow through on my customer experience.

Business Administration And Management, General

Education record