Staff Performance Manager
Current-Responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service.- Managed up to 275+ associates in a fast paced production environment.-managing employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews-Trained new staff performance managers to client specific needs and expectations.- ensuring client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates-anticipating staffing requirements and expectations; developing value-added services to support changing client needs-Coordinating recruitment, screening, interviewing, and hiring of individuals for assignment- Maintaining Client Relationships at all levels-Maintaining timekeeping system and ensuring payroll/invoicing is accurate-Providing productivity, headcount, attendance, and other reports at the client’s request-Conducting onsite orientation, safety training-Facilitating the initial treatment and reporting of workers’ compensation incidents-Participating in scheduled service reviews at the client site-Acting as the liaison between the branch office and the client