°With a customer-centric approach, I collaborate with cross-functional teams to escalate complex issues to higher level Engineers, and deliver timely support to Microsoft end users.°I serve as the first point of contact to Microsoft end-users to diagnose and resolve Windows OS and Microsoft365 applications related issues. Such as Microsoft 365 Download, Installation and Activation on Windows and Mac devices. Utilise a systematic approach diagnostic tools and strong analytical skills to identify root causes and implement effective solution.°Knowledgeable in maintaining accurate case documentation for all cases, including queries, process steps and resolution via ticketing system.°Passionate about maintaining positive relationship with customers, understanding customer requirements and providing comprehensive resolution guidance to their Wired and wireless networks using tools such as ping, tracert and IPconfig

•Installed technical hardware and software in desk side support environment.•Gathered, organized and distributed technical documentation.•Troubleshoot malfunctioning hardware and software deployments to support nonstop operations.•Performed minor maintenance and repair on malfunctioning computer equipment.•Managed the publishing of books and magazines for clients.•Served as point-person for support requests with clients and vendors.

My duties includes:
1. Carried out data entering, retrieved and sorted incoming and outgoing mails for the department. I ensured prompt mail delivery to different offices.

2. Responsible for the weekly maintenance and inspection of the organisation Network server room.

3. Installation and troubleshooting of newly acquired IT equipments such as laptops and Network routers.

4. Participation in the in-house trainings on office and ethical safety practices.