Patrick Arguelles Email & Phone Number

California, United States

Designed, developed, and coordinated the global technical enablement strategy for Cisco channel partners and value-added re-sellers in Cisco's Hybrid Work Solution, which includes Collaboration, Enterprise Networking, Security, and Observability products.Nominated and accepted into a global virtual team of Senior Field Technical Leaders focused on.

United States

Provided a consultative approach to understanding customer/partner technical requirements within Cisco's Enterprise Networking Wireless Access portfolio including advanced knowledge of the competitive landscape.Partnered with Enterprise Networking BDMs, to work with stakeholders within Cisco as well as Technology/Ecosystem Partners, and Channel Partners.

Rancho Cordova, CA

Provided a consultative approach to understanding customer / partner technical requirements within the Collaboration Architecture including an advanced knowledge of the competitive landscape. Partnered with Collaboration BDMs, to work with stakeholders within Cisco as well as Technology/Ecosystem Partners, and Channel Partners, to understand the solution.

Sacramento, California Area

Provided second and third level support to customers, Cisco partners, and other TAC engineers via phone and e-mail in order to troubleshoot, debug, and resolve complex issues affecting any of Cisco's Cloud Collaboration products (WebEx, WebEx CMR (Cloud/Hybrid), Jabber, Cisco Spark, Control Hub, Hybrid Services, Hybrid Media Node)Collaborated with business.

Sacramento, CA

Manage and monitor IT systems and infrastructureInstall, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to.

Roseville, CA

• As a desktop support specialist for Sac Valley IT, a Managed Service Provider for small businesses in the Sacramento Region, I support and maintain the IT infrastructure of about 50 small businesses.
• Utilize the Kaseya platform to manage the automated maintenance of about 60 Windows operated servers and over 150 workstations
• Configure and monitor automated tickets and alerts that check computer and network health
• Respond to network, server, and user end technical issues through remote support and onsite visits
• Assess and provide Office 365 solutions for small businesses based on the company’s IT needs.
• Utilize the Office 365 web portal and PowerShell to administrate Exchange Online servers for over 30 small businesses

Berkeley, CA

• Provided consultation to staff and postgraduate student researchers on available software including recommendations of appropriate software to use for a given experiment
• Analyzed, installed, modified and supported Windows operating systems, database and utilities software
• Developed server-side tools for deploying experiments and retrieving researcher data from hardware using Windows Batch Script
• Tested and debugged individual programs used by researchers in the Lab
• Ensured compliance with data security, backup, privacy policies and regulations

Roseville, CA

• Identified network problems and systematically resolved hardware and software errors
• Diagnosed user-end problems and provided step by step solutions for the church staff
• Produced procedural documentation for utilizing software and VoIP system
• Designed the layout and content of the church website using the Wordpress platform
• Professionally trained in the database software Parish Data Systems, utilized for the mangement and anlysis of the church census records