Patrick Ash Email & Phone Number

Patrick Ash is a Workforce Coordinator at US Cellular at US Cellular. He possess expertise in microsoft office, customer service, call centers, customer satisfaction, customer experience and 7 more skills.

Listed skills include Microsoft Office, Customer Service, Call Centers, Customer Satisfaction, and 8 others.

• Workforce Coordinator

  Us Cellular

  Jan 2011 - Present - Knoxville, Tennessee Area

  • Oversees, Monitors and manages analysis of real-time workload and requirements including scheduling procedures, staffing levels and call routing in order to meet service level requirements and other dynamic business needs.• Makes decisions on behalf of leadership in response to unexpected changes in call volume, using discretion and sound judgment to problem solve and make decisions to appropriately adjust and allocate staffing resources across multiple queues. • Attends staffing review meetings and shares understanding of previous and current weeks’ performance and forecasted performance of remainder of current week and next week while also identifying risks. • Conducts schedule optimization and schedule bidding in accordance to established guidelines.• Provides associate/coach training on resource planning policies/procedures. • Utilizing forecast, schedule small and large offline activities. Initiatives such as town halls, center-wide trainings and focus groups.• Create schedules, offline events, profiles for new-hire classes and all Knoxville associates for upcoming year’s staffing