Auger Consulting Group, LLC specializes in helping small businesses and government entities reach their dream day-to-day operations scenario by thoroughly assessing their current state, defining the roadblocks in the way to achieving their strategic goals, and recommending tailor-made solutions to help get them to that dream scenario. Founded by Patrick Auger, a management consultant with over a decade of experience who holds certifications in business analysis, project management, and scrum methodologies, ACG recognizes that whether you’re experiencing hyper-growth or cutting costs to weather a downturn, you need systems in place that maximize efficiency, increase performance, and align to your specific organizational culture and values all while keeping a clear focus on the direction you want your business to go. ACG can help you achieve this by providing you with solutions that enhance your firm’s existing strengths while simultaneously removing those obstacles that limit your growth, resulting in increased profitability and measurable results. For a free 30 minute consultation, email augerconsultinggroup@gmail.com or send a message through LinkedIn mail. Let's help you reach that next level of your business today.

● Streamlined CRM enhancement and defect process by implementing new tools to increase visibility of among different departments. Redesigned workflow to reduce time spent gathering and communicating enhancements and defects from the field to developers.● Gathered requirements for enhancements/defects of CRM by field users as well as maintained communication on status of enhancements/defects to multiple users in the field.● Created and maintained documentation and communications to end users surrounding implementation of enhancements and fix of defects of the CRM, as well as training materials around CRM processes.

● Promoted to Project Manager during tenure of contract due to work ethic and ability to lead; oversaw development and requirements gathering to ensure business requirements were translated to technical requirements smoothly● Gathered requirements for the creation of a yearly budget client to track city expenditures and requests for Capital Improvement Projects. Managed testing, training, and support for new product as well as sprints for fixing errors and bugs. ● Created and maintained all documentation for department business processes/project needs, including a needs and gap analysis document used by the city of Peoria, IL to restructure their capital improvement budget process.

● Promoted to Project Lead on Project AIR, (Automating Incident Response) for Client Account Manager team which lead to a 20% reduction in redundancy● Gathered requirements from key business stakeholders across eight departments including executives and C-Suite members to design processes and use cases for major projects using Microsoft Visio and JIRA ticketing system for Agile Scrum software development. ● Created and maintained use cases/test cases for existing projects and newly proposed projects that required development.● Lead UAT tester on major overhaul of Salesforce system

● Successfully upgraded and integrated two crucial systems for the city of Indianapolis that streamlined and business processes and productivity in the city engineering and operations departments. ● Worked as a liaison between Department of Public Works in Indianapolis and software engineers to gather requirements and create test cases for new software development● Led testing of new capital improvement software system upgrades and enhancements, including documenting errors, bugs, and helping to implement fixes in during sprints

● Lead the creation of several new processes to analyze and predict client financial data● Wrote SQL queries to gather and translate raw merchant data to business partners and sales teams for multiple clients including Hilton Group and British Petroleum● Implemented and tested quality control measures for client data and new processes

● Created tax data models and macros in Excel for the 2014 financial year● Handled investor and director inquiries regarding tax calculations on investments● Supervised correspondence creation and quality control for various financial products

● Lead on project to streamline daily financial reports for Sprint, cutting time required to work and process data down from 4 hours a day to 1 hour a day.● Developed Microsoft Excel Macros that allowed multiple clients to receive data in desired format and eliminate inefficient reports● Created audits for multiple clients' billing and financial data in accordance with ISO Documentation and SAS70 standards.