Patrick B. Email & Phone Number

Luton, England, United Kingdom

Ware, England, United Kingdom

Maintenance of performance monitoring of assurance providers and improve assurance consistency, reporting and customer satisfaction. Audit of all areas of the Scheme’s standards, assessments, and performance of assurance providers to ensure standards are met and manage the delivery of corrective action to drive continual improvement. Manage customer non-conformance process to completion. Identify and implement continuous improvements across all areas of responsibility. Collection,managment and action customer feedback and satisfaction.

Bishop’S Stortford, England, United Kingdom

Responsible for Quality investigations and reports, Root cause analysis and corrective / preventative actions. Documented information and Quality records upkeep Quality audits / schedule including liaising with external auditors. working production within an with aerospace sheet metal, fabrications and special processes within an AS9100 / Nadcap environment to resolve quality related issues. Liaising with customers over quality and technical queries. Supplier quality control Scrap and efficiency monitoring and reporting Controlling of stamps, stamp register, training and training records.

King'S Lynn, England, United Kingdom

Supplier Management of various Engineering / Manufacturing suppliers ranging from medical needles to small complex mouldings and springs. This included statistical analysis and understanding to determine process capability within an ISO 13485 environment. Responsible for developing a methodology to determine supplier technical capability and performance score carding for critical suppliers and delivering both value and supplier improvements through the use of these tools. Use of various improvement tools, like A3 Analysis, PFMEA etc, to deliver value to interested parties.

Responsible for quality assurance of product and various mission support activities on the various programmes to assure effectiveness throughout the product life cycle. I have the ability to work closely with other quality and program functions to ensure rapid closure of issues and concerns raised. To facilitate the identification, implementation of the company and customer quality requirements and to provide assurance that the defined quality and regulatory requirements are fulfilled. Manage indirect reports throughout the programme lifecycle to ensure the correct quality deliverables are made available on time to interested parties.Plan and set standards for Surveillance Audits replacing the need for traditional Source Inspection of key components on programmes whilst maintaining and collaboratively setting standards by which subcontractors are judged and documenting accurately for reporting analytical purposes. Interface regularly with Project Management, In-country managers and team while reporting to Head of Quality to ensure Mission Assurance and overall quality performance are maintained.

Harlow, Essex

Development and implementation of the process and audit approach: - The growth and implementation of both the process and audit approach with the use of workshops and discussions to develop process models for the business to enable the application of the processes required. This has been carried out within Human Resources and Operations environments. This includes the application of Key Performance Indicators and metrics within the processes and a degree of education and training to enable an understanding and application of requirements.Managing the audit process: - Audit Team leader leading teams and ensuring those corrective actions is correctly applied within the manufacturing division. Responsible for Audit Planning and preparation. This includes the notification of audits, preparation of checklists, carrying out, following up and reporting the audits. Responsible for the audit schedule and staffing of the audits. Lead and champion departmental personnel to improve the departmental auditing skills. Responsible for all types of audit internally including Systems Audits (ISO 9000) Quality Plan Audits (by Model), Process Audits and product compliance audits.New Product Development: - Responsible for new product reviews and sign off between suppliers, quality and the design authority (PB UK and PB USA). Responsible for establishing quality documentation and controls with suppliers on new projects including Process FMEA, Control Plans, Gauge Planning in conjunction with calibration. In accordance with QS9000 manuals and PB practices. Responsible for the development of inspection techniques both at the supplier and at Pitney Bowes to ensure consistent results and methods are maintained and achieved. Responsible for the use of quality Techniques and their application including SPC application and uses, Poke Yoke, Quality Function Deployment and Team Orientated Problem Solving (G8D).