Patrick B. Email & Phone Number

Conneaut, Ohio, Us

• Provide hybrid IT support and recommendations as primary point of contact to small and medium sized businesses• Support for PC, LAN, Scanners, printers, servers, virtualization, firewalls, Routers, Switches and other technologies• Design and configure IT solutions, networks, wireless, virtualization, security and back up plans• Manage Office, Google, Active Directory, VPN technologies, Cisco, Fortigate, RMM, Acronis, Veeam• Monitor network and wireless performance and security• Utilize Ticketing system to manage and Process requests

Little Rock, Ar, Us

• Train first and second level help desk support on Windstream practices and procedures• Create, deliver and maintain training curriculums for new technology in fast changing environment for sales, technicians, managers and engineers• Hands on experience creating videos, tutorials, manuals, video conference and PowerPoint• Orchestrate profit-based projects such as Train-the-Trainer and remote training for new technologies.• Assist with interview process and onboarding new hires.

Little Rock, Ar, Us

• Handles escalations from Tier I personnel, technicians and direct end-user, resolves complex problems through effective coordination and facilitation with other support teams for data and network problems.• Troubleshoot and configure advanced network equipment from a variety of vendors including cisco, juniper, adtran, calix and alcatel• Support residential and enterprise grade products and educate end users

Mooresville, Nc, Us

Washington, Dc, Us

• AC, DC, Analog, Digital, HF, Cable Building, Soldering, TroubleshootingWorked directly with ET shop to install and troubleshoot cable on base, troubleshoot school equipment and setup sound systems.• Buoy Tender Abbie Burgess- Certifications: CPR, Security, Deck Rigger, Helmsman, ATON Technician, firefighting, ship maintenance, inventory, security and engineering rounds, troubleshoot solar panels and ATON lights

Bachelor Of Applied Science - Basc, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Audiovisual Communications Technologies/Technicians

Associates Of Applied Science, Electronics And Communications Engineering Technology

Bachelor'S Degree, General Studies

Associate'S Degree, Criminal Justice And Corrections