Patrick Sullivan Email & Phone Number

Boston, Ma, Us

● Lead Wayfair's Sales & Operations Planning (S&OP) team, owning the execution, strategy, tools, and processes to manage the delivery and reverse logistics of $12B+ in annual orders through a global network of 17 fulfillment centers and 40 delivery hubs-- 2024 network performance has reached an all time high of 98% on-time order fulfillment with 95% freight arrival SLA compliance● Transitioned the weekly S&OP process from manual, excel based reporting to a fully integrated 3rd party platform connecting labor, transportation, and storage needs across Wayfair’s 9 distinct business units-- Incorporated a business rule automation engine to resolve supply chain issues at the lowest cost while maintaining network performance-- Reduced annualized constraint issue resolution spend from ~$5M to <$500k● Managed the successful execution of Wayfair’s inaugural inventory transfer program, repositioning 1M+ products to unlock 2-day delivery coverage for 40% of all orders-- Project was completed on time and $6M under budget● Delivered Wayfair’s first ever activity based unit cost program which served as the backbone to drive cost reductions of 20% across fulfillment operations● Spearheaded the redesign and automation of the supply chain Weekly Business Review process, focusing on the high-impact elements of target setting and root cause analysis

Boston, Ma, Us

● Led the Sales and Operations Execution (S&OE) team for Wayfair’s Global Fulfillment Center network through the pandemic era peak (2x normal sales volume)-- Owned daily execution plan accounting for consistent labor and product shortfalls● Managed a $17M annual procurement budget while optimizing vendor relationships, generating $2M+ in annual savings● Directed multi-faceted capacity management project to avoid $5M in capex expenditure● Built and staffed the 10+ FTE Yard Field organization leveraging a matrix structure to optimize operations and increase the effectiveness of strategic process improvements● Devised the standardization of processes and technology to improve the interchange of transportation and fulfillment operations launching production flow SLAs for the first time

Boston, Ma, Us

● Launched a capacity management operating model to address daily inflow of 1,000 vehicles across the North American fulfillment center network● Chaired cross-functional team to optimize execution across the fulfillment network which led to the in-stock rate for the 2019 holiday season reaching >90% for the first time● Lead project manager for the wholesale redesign of customer delivery date calculation● Oversaw development of business analytics tools using Tableau, SQL, R, HTML, and Java to drive performance across the Wayfair Delivery Network

● Provided strategic consulting services to senior management of technology focused start-up developing web-based platform for the procurement of ocean transport services to more effectively manage supply chain costs associated with transport spend

Copenhagen, Dk

● Served as business executive overseeing strategic initiative to standardize, automate, and integrate global pricing, sales, order fulfillment, and customer service functions-- Project recaptured $30M+ in annual revenue leakage● Led globalized cross-functional team responsible for reengineering commercial functions to optimize company procure-to-pay offering● Supervised documentation and implementation of new global process standards, including role designs impacting 5,000+ employees globally● Acted as product owner for successful implementation of proprietary Accenture cargo management software, integrating it with Salesforce, SAP, and legacy Maersk systems

Copenhagen, Dk

● Subject matter expert for a customer experience initiative improving the order to cash process to support customer supply chain efficiencies and invoice accuracy● Developed and implemented global process changes and new operating models for offshore teams increasing customer invoice accuracy from 88% to 93%

Copenhagen, Dk

● Managed one of the largest U.S. sales portfolios, generating $120M+ in annual revenue

Copenhagen, Dk

● Graduate of a two-year internal management training program, combining formal classroom education with on-the-job experience and mentorship

Master Of Business Administration - Mba, Operations & Technology Management

Bachelor Of Science - Bs, Logistics, Transportation, And Supply Chain Management