- Maintain full project ownership in delivering complex custom market research projects- Testing online survey links, Set-up, monitor and finalize projects and reports to evaluate key project metrics; Manage data corrections and field placement files, Ensure quality measures are followed, Updating clients regularly on project progress; Flow of internal and external sample sources- Assess project feasibility accurately during field and proactively communicate information on capabilities to client services, including alternatives as needed- Ensure project task activities are completed on time through personal production, internal support teams (such as survey programming, sampling, etc.), and vendors- Ensure key project performance metrics such as project profitability meet or exceed established guidelines through budget management and competitive bidding- Complete all metric and budget tracking reports in a timely manner after field end- Proactively anticipate, troubleshoot, overcome and/or escalate project challenges

- Develop and maintain carrier relationships- Communicate with and provide support for clients on a daily basis- Responsible for accurately and timely reconciling and processing client invoices- Research, report on, and resolve billing discrepancies and issues- Communicate with carriers as needed to facilitate proper resolution- Compare client payroll deductions with enrollment in RBA systems- Respond to internal data audits as needed- Partner with the ACTs and Care teams to ensure client needs are met and that actions are in compliance with IRS/federal/state rules and regulations- Usage of Microsoft Excel and Microsoft Outlook*Work with 20+ clients

- Managed and led a large group of sales and customer service consultants- Coached employees to meet and exceed client expectations- Managed payroll for operations employees, as well as scheduling, attendance, and policy adherence- Created and delivered performance improvement plans and disciplinary actions as necessary- Conducted interviews for potential candidates- Created and delivered all sales reporting to clients on a daily basis- Communicated with clients for issue resolution and sales and quality assurance reporting through email and various meetings with co-management- Managed the call queue and assisted customers in escalated situations- Created training materials and assisted in the development and training of new hires*Achieved the highest overall team results throughout tenure*Won the Concentrix Value Award and the Unsung Hero Award for outstanding performance

- Supported high-end automobile owners, including both Mercedes-Benz and Volkswagen customers- Handled both inbound and outbound calls to and from customers- Created and maintained rapport with each customer interaction, while providing a high level of customer service- Identified customer needs and proposed appropriate solutions- Generated sales to contribute to product conversion and revenue- Overcame sales objections- Achieved specific sales metrics on a continual basis in order to maintain and exceed client goals- Managed customer accounts- Handled customer retention*In May 2015, I completed an emerging leader workshop that consisted of curriculum meant to build skills as a leader and manager*Won multiple Top Performer awards for outstanding performance in exceeding goals throughout tenure*Achieved the highest overall sales results each month throughout tenure on the program I supported

- Contacted school counselors and agency social workers through various methods in order to gain business and notoriety for a program developed for children with the disability of autism called F.A.C.T.S. (Family Autism Community Together in Supports)- Created and managed social media pages in an effort to promote the program, including Facebook and Twitter accounts- Oversaw program participants, including children with autism, as an activity station leader- Reviewed and revised the program's official press release and submitted the press release to various local media outlets for coverage