Patrick Baird Email & Phone Number

Denver, Co, Us

New York, New York, Us

San Jose, Ca, Us

As a Senior Product Manager, I am responsible for core PBX, SMS/MMS messaging and desktop/mobileexperiences for Zoom Phone. I lead engineers from around the world to build full stack features growingfrom 2 million to 7+ million users to support their daily workflows. I am customer workflow obsessed,building solutions that help our customers solve their customers problems.Accomplishments:Led my engineering and design team to GTM, a multi vendor dependent, customer facing, registrationflow for all 7+ million users of Zoom Phone to continue to send SMS/MMS messages to complete theirbusiness workflows without any downtime.Planned and executed annual roadmaps for multiple domains to align with the core pillars of theorganization including both native solutions and building API's to extend our platform to our customerssolutions.Drove 10 "better together" workflow features which required cross feature teams to support the revenueorganizations pivot from a single feature adoption (Zoom Meetings) to the Zoom Platform.Lead the planning, development and GTM of the first 4 Zoom Phone AI features that use both internaland external LLM's, ensuring accordance to our privacy requirements for our entire user base includingcustomers with BAA requirements.Lead the Zoom Veteran ERG, driving services to Zoom Veterans and promoting Zoom to members ofthe armed services looking to move into the technology space as a civilian.

Co-founder of Operation Phoenix focused around micro economic loans during disaster and on ground reconnaissance immediately after natural disasters.Raised $14,000 in the first 3 months of becoming a 501c3 organization Micro loan to Montana Robe Company to shift to mask making, ending in a 40,000 mask order from the State of Montana

Belmont, Ca, Us

Responsible for supporting RingCentral Global Support Teams including the Professional Services, Global technical support and Customer Success organizations in developing new features and tools to automate and accelerate product deployments as RingCentral continues to move upmarket. I also run the RingCentral fit and finish project to continue to bring more value to our end users, helping with workflows and ease of use.Developed feature and process to save over $1 million dollars of refunds year over yearOnboarded a new development team in China in 2 quarters, to allow team to develop with full expected output from the organizationDrove the customer notification project, allowing customers to be updated on incidents on the RingCentral platform via SMS and email as well as a custom portal to view their incidents, maint updates and service tickets Manage multiple development teams between China, Ukraine and Russia to complete features across the RingCentral platformDrove GTM for all features that were developed by my global team

Dallas, Tx, Us

While driving sales in the Carolina Market, I am responsible for $38K a month, as the technicaloverlay for 4 Client Solution Executives. I am instrumental in all parts of the sales cycle, fromunderstanding the prospect before the first cold call, conducting onsite and Web-Ex meetings to buildthe partnership and understand the client needs, engineering the solution, closing the business andproject managing through to completion. I have been focused on bringing cyber security solutionsand cloud integrations/SaaS solutions to my customers to ensure both the protection of their networkas well as ease of use for their users, driving to make my clients look like heroes to theirstakeholders. • Led lowest account manager in nation to become number 1 seller on team through training and a selling partnership • Respond to RFP and RFI for complex multi site network upgrades • Build easy to digest presentations of highly technical information, for C-Levels to make critical purchasing decisions

Belmont, Ca, Us

As a PSDA with RingCentral, I am responsible for onsite planning and design (P&D) sessions with the onboarding customers as well as deployment/go live. During the P&D focusing on network, call flow/system use and user setup are essential for onboarding to be on time and in cost. Through this consulting of the customer I am creating a successful base for our customers to maximize our platform as their UCaaS solution.● Managed multiple projects as the PM, the PSDA and the deployment tech, running the project from cradle to grave● 100% project sign off on all projects I have been attached to● Co-Developed and implemented as the beta tester for a new business requirements document for all RingCentral Pro Serve engagements● Constructed hands on lab for the Charlotte office, to allow testing with RingCentral integration with Okta, Active Directory and custom configuration builds to allow RingCentral East to create and test solutions to win in the UCaaS environment

Belmont, Ca, Us

As the CSM of the North East for RingCentral, responsible for $220,874 MRR spread across 29 high value customers, I exceeded my target growth every month since August. I led the CSM movement into the North East by driving onsite visits to become a trusted advisor for the client. I understand the RC pre sales cycle and have been responsible for all post sale activities including implementation, training, billing, integrations/platform conversations and upsell of services. I work remotely from my Denver based team and am able to manage multiple projects regardless of being in the office or at a client’s location, ensuring that each project stays on track.● Implemented 2000+ seats of RC with Pro-Serve for RingCentral’s largest customer, Teacher’s College● Co-drove the CSM wiki page build out, leading to a one stop shop for the CSM team to work from● Developed and implemented a complex solution for the third largest Pizza Hut Franchisee in the US

Dallas, Tx, Us

While driving sales in the Carolinas Market, I was responsible for $15K a month, 70 customers and 2 account managers. While in the position I took over the responsibility for a vacant module and identified opportunities, managed the account, sold strategic and applications as well as continuing to contract, engineer and project manage for my other account executive. I lead my team with training in multiple SaaS solutions to help push our team towards the company goal of being a full spectrum seller.● Inducted into the Executive Leadership Circle, the highest recognition throughout the AT&T program● Developed a new curriculum to align with the new corporate strategic and tactical objectives for the LDP

Chicago, Illinois, Us

Ann Arbor, Mi, Us

Arlington, Virginia, Us