Patrick Barrow Email & Phone Number

Kansas City, Kansas, United States

• Serve as the liaison between developers and the customer for QA and break/fix code deployments
• Work with database admins and development via Jira for database/code related issues
• Assist software development teams with QA testing for new release deployments
• Assist DBAs with running and maintaining stored procedures for database management
• Utilize SSMS to query and present data for analysis as needed by customers or Project Management teams
• Troubleshoot and resolve any ADT integration issues including message routing, disconnected integration feeds, VPN tunnel bounces and message parsing within Rhapsody and Mirth

Kansas City, Kansas, United States

• Manage and resolve client issues within SalesForce, meeting client SLA agreements
• Assist with the troubleshooting and resolution of application issues, interface feed bouncing for ADT processing, application logins
• Detail and document issues for escalation to engineering as needed if client issue could not be resolved by an analyst
• Train newly onboarded Support Analyst II and Analyst I positions
• Ensure excellent client satisfaction from the beginning to the resolution of a client issue

Kansas City, Kansas, United States

• Install and repair software and equipment for customers in accordance with HCA standards
• Effectively work and communicate with customers and other IT personnel to resolve inquiries and Service Central tickets
• Analyze and demonstrate critical thinking skills to resolve complex issues or escalate issues as necessary
• Provide exceptional customer service for all division and facility users
• Utilize PowerShell to automate operational tasks
• AD user/machine administration

Kansas City, Kansas

• Provide technical support for all Cerner Millennium based applications for the client
• Serve as a knowledge expert for the client to provide the best level of customer service possible
• Demonstrate a high level of critical thinking and problem solving skills to resolve client issues
• Efficiently manage and escalate client service requests to meet Service Level Agreement deadlines
• Facilitate knowledge opportunities for First Response associates as the EMR Integration SME

• Chosen as interim supervisor during weekends to oversee and maintain work projects
• Lead productive work teams to improve and expedite essential work processes
• Promote a positive work atmosphere, guaranteeing each customer receives exceptional customer service
• Handled customer service requests and resolved customer issues
• Design creative merchandise displays in an effort to generate sales
• Train new associates to ensure they effectively and efficiently utilize inventory systems

• Efficiently handled customer’s orders including accurately managing currency and credit cards
• Worked with customers to promote upgrades or new Club Memberships in accordance with organizational sales goals