Oversee remote and on-site operation teams (concierge, HR, accounting, revenue management, and city operations) of a $400M+ portfolio of luxury homes spanning 5 destination US markets.

Oversaw housekeeping operations for all regions of the country while building out the housekeeping management and support teams from the ground up. Also led cross-functional quality control and efficiency initiatives for housekeeping operations.

Oversaw Housekeeping, Front Desk/PBX/Concierge and Bell operations at the 29 villa, Mansion at MGM Grand. Responsible for approximately 60 direct reports including 5 managers and 1 supervisor. Maintained in-villa furnishings, decor, and overall standards with villas ranging in size from 2,400 square feet to 12,000 square feet.Managed purchasing budget for the Rooms Division and managed divisional financial obligations while ensuring an unsurpassed level of service for the most… Show more Oversaw Housekeeping, Front Desk/PBX/Concierge and Bell operations at the 29 villa, Mansion at MGM Grand. Responsible for approximately 60 direct reports including 5 managers and 1 supervisor. Maintained in-villa furnishings, decor, and overall standards with villas ranging in size from 2,400 square feet to 12,000 square feet.Managed purchasing budget for the Rooms Division and managed divisional financial obligations while ensuring an unsurpassed level of service for the most valuable guests of MGM Resorts International.Served as MGM Grand property lead for Kaizen/Six Sigma project teams that are conducted throughout resort operational areas twice annually to produce gained efficiencies and savings. Show less

Oversaw a department of 300 associates that includes, 6 Managers, 12 Supervisors, Guest Room Attendants, Public Areas, Status Clerks, Uniforms, Housemen, Runners, Linen Attendants, and Floor Care Specialists. -Directly responsible for the Rooms Division inventory, and ordering with an annual budget of $5MM-Increased Housekeeping employee engagement scores from 9.69 to 9.76 YOY-Improved guestroom cleanliness satisfaction scores from 9.21 to 9.30 YOY

Department head of 20 front desk agents, 5 managers and 2 supervisors. at a 1,282 room luxury hotel. ACCOMPLISHMENTS:-Increased upsell revenue by 33% YOY, from $1.2MM to $1.6MM - the highest single year figure in hotel history-Improved overall guest satisfaction scores from 8.64 to 8.81 (10 point scale) YOY-Produced a 129% increase YOY ($43K for 2016) for St. Jude Children's Hospital charitable donations from hotel guests at arrival and departure

Oversaw Concierge and Bell departments while serving as the main liaison with 3rd party front drive and valet departments to ensure brand and Forbes 5 Diamond standards are maintained.

Employed in various managerial and leadership roles for the following companies: W Hotels, Mandarin Oriental Hotels & Resorts, Lotte New York Palace, and Homewood Suites by Hilton.