Patrick Baum Email & Phone Number

Lansing, Michigan, United States

Grand Rapids, Michigan, United States

Madison Heights, Michigan, United States

Warren

Lansing, Michigan

Holland, Mi

East Lansing, Mi

Monitors and ensures compliance with all guidelines for operations. Oversees departments and supervises employees in housekeeping, engineering, front desk and Bistro.Responsible for hiring, training, coaching and termination in all departments.Conducts monthly department meetings to review new procedures and solicit input from all employees.Handles and provides resolution to guest complaints and employee issues. Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures. Answers inquiries pertaining to hotel policies and services.Assists Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelinesEnsures property hiring practices comply with all state and federal requirements. Performs functions of the General Manager in their absence.Actively participates in sales discussions, meetings and plans. Knows key account

Lansing, Michigan Area

Primarily responsible for front desk operations. Responsible for Accounts Receivable, employee evaluations, Market Inventory Increased GSS scores from 81% to 87% in first 5 months Spearheaded new Training program for Lodgco Management, LLC.Integral part of new training program. I oversaw several of the Marriott brands to ensure that the property trainer was properly trained to prepare new employees. This program was directly responsible for decreasing turnover company wide.

Midland, Mi

 Responsible for Accounts Receivable, employee evaluations, day operations Increased SALT service scores from 77.7% to 81% in first two months Responsible for books groups and events while maximizing revenue

Midland, Mi

 Integral part of training team that was ranked 12th in the Springhill brand Responsible for Market-inventory, ordering, profit to cost ratio

Greater Grand Rapids, Michigan Area

College Internship Program-Trained in housekeeping as room attendant, houseman, laundry and team leader. Helped to maintain quality standards within the department.Trained at Front Desk/Valet/Bellman. This is pivotal to understanding the face of the hotel.

Bachelor'S Degree, Hospitality And Tourism Management

Hospitality Administration/Management