Patrick Beatty Email & Phone Number

Denver, Co, Us

Holmdel, New Jersey, Us

Holmdel, New Jersey, Us

Holmdel, New Jersey, Us

Holmdel, New Jersey, Us

 Help to define, develop, and roll out new processes and procedures. Work with new customers to design their voice call flow based on their needs and requirements. Build out customers based on a design call with the customer. Help to get any post turn up issues resolved. Work closely with other departments such as Product Management and Sales Engineering to collaborate on voice provisioning related items. Final escalation point within voice provisioning on any major issue being experienced by a customer. Work directly with Voice Engineering on major issues and resolution of those issues. Work directly with the Development team on new features, bug fixes and UAT testing of the overall environment of our Operations systems.

Holmdel, New Jersey, Us

 Stand as an escalation point within the Customer Support and Service Delivery groups Troubleshoot high-level issues with our platform working with our vendors as needed to get issues resolved Add and update configurations on our session border controllers Help troubleshoot Enterprise level customer issues Build documentation on processes and systems

Holmdel, New Jersey, Us

 Stand as an escalation point within the Customer Support and Service Delivery groups Troubleshoot high-level issues with our platform working with our vendors as needed to get issues resolved Add and update configurations on our session border controllers Help troubleshoot Enterprise level customer issues Build documentation on processes and systems

Holmdel, Nj, Us

 Stand as an escalation point within the Customer Service group Troubleshoot high level issues with our platform working with our vendors as needed to get issues resolved Add and update configurations on our session border controllers

Holmdel, Nj, Us

 Stand as an escalation point within the Customer Service group Perform basic NS routing changes on Broadsoft clusters Troubleshoot higher level voice and data issues on a daily basis including echo,one way audio, audio cutting out and more Helped with maintaining and eventually migrating an eFax server includingupdating the voice gateways for proper routing Program Switches and Routers from scratch for customers getting refreshedequipment off their old equipment and update Core routes Work with our Partner Carriers like XO and Level 3 on a near daily basis withvoice and data issues Created training material for use and learning within the support department andbeyond Performing COLO maintenance when needed including server maintenance and DS3card replacements Very Team oriented, help other techs with their tickets and teach them what to do nexttime so they can continuing advancing Helped train new Customer Support Engineers

Englewood, Co, Us

 Working in a team oriented work environment every day Finding new ways to make business operate more efficiently by developing new programs and or methods of doing daily activities Developed relationships with the sales team to help them with sales engineering and product knowledge Developed relationships with customers to help maintain great service and functionality to their changing needs and environment Developed relationships with vendors and platforms to maintain our customers service and find new ways they can better run their business from new features and solutions that can be fit to their needs

Seattle, Wa, Us

I worked in many departments doing many things, but the last spot I worked in was the Vault.

Helped lead and run the projection booth. Started movies, built prints, maintenance on projectors and other equipment.

Maintained many business networks around the denver metro area.

Business Administration With An Emphesis In Information Systems, Business

Education record