• User guidance and support regarding the use of information systems / ICT tools• Follow-up of incidents related to information systems organisation of the reporting• Follow-up of user requests• Maintain existing User Guides, or create new ones• Train computer users• Install, move, modify, and repair computer hardware and software for users• Maintain content in knowledge database system;• Follow-up of bug reports.• Ms active desktop • Cisco Webex (basic… Show more • User guidance and support regarding the use of information systems / ICT tools• Follow-up of incidents related to information systems organisation of the reporting• Follow-up of user requests• Maintain existing User Guides, or create new ones• Train computer users• Install, move, modify, and repair computer hardware and software for users• Maintain content in knowledge database system;• Follow-up of bug reports.• Ms active desktop • Cisco Webex (basic skill)• Jira ticketing tool Show less

First line user support:▫ Norton installation▫ Administrative follow up of the activities of the Service Desk team▫ xDSL Modems and routers configuration▫ Dialup networking,▪ Workstation Administrator and Quality Agent:▫ Document operational support procedure▫ Draft technical content for knowledge database▫ Software and Hardware troubleshooting▫ User coaching and user right management in a Windows environment▫ Active follow up of operators▫ Answering… Show more First line user support:▫ Norton installation▫ Administrative follow up of the activities of the Service Desk team▫ xDSL Modems and routers configuration▫ Dialup networking,▪ Workstation Administrator and Quality Agent:▫ Document operational support procedure▫ Draft technical content for knowledge database▫ Software and Hardware troubleshooting▫ User coaching and user right management in a Windows environment▫ Active follow up of operators▫ Answering difficult requests from those operators (in Dutch, English and French)▫ Giving the best advice to colleagues▫ Managing difficult customers Show less

MOP (mechanician on pist ), pushback airplane to engine start-up position and last external security check and clearance Loader (3 month)

SOHO Full computer support mounting/repair/upgrade computers and software installation .HORECA full POS configuration (printers, computers, wiring)