Operations Supervisor
CurrentMaintain and improve customer relationships as point-of-contact. Manage customer accounts to meet growing logistical needs. Lead Account Supervisor for L’Oreal USA and Ecolab: manage the day-to-day trailer/load pull, drivers, orders, and forecasting. Assist in implementation of safety systems derived by Ecolab, L’Oreal, and BASF, respectively. Provide support and join improvement-based methods to Terminal Manager and Lead Dispatcher.Implemented SOPs to help drivers improve timeliness, safety and preparedness. Our terminal has seen an increase in driver participation and overall driver utilization since Q1 2019.Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. Administer effective compilation and collection of information.Root cause analysis of safety issues and late deliveries. Safety issues have decreased by 15% and on-time deliveries have increased by 10%. Overall weekly revenue surpasses $115,000 with 20 drivers.