Patrick Bell Email & Phone Number

Ancaster, ON

- Daily inspection of work vehicle (pre & post trip) to ensure that it's safe to operate on the road and report any defects to my manager for repair- Complete nightly forms on SiteDocs and GeoTabDrive to comply with safe work standards- Complete daily route using Aspire in order to log work hours and materials used at each work site- Nightly check of my.

Burlington, Ontario

• Managing a team of between 10-18 Customer Care Professionals (CCP's);
• Provide floor support by answering process and product related questions from CCP’s to ensure timely service to cardmembers;
• Responsible for the day-to-day management of my team and production floor to ensure a high quality of customer service to cardmembers;
• Responsible for identifying service improvement opportunities by understanding the department goals and priorities;
• Mentor staff including performance feedback, career coaching, development of action plans and managing morale;
• Responsible for listening and grading quality evaluations for my team;

Montreal, Canada Area

* Managed a team of 15 Customer Care Representatives (CCR's):* Provided floor support by answering process and product related questions from CCR’s to ensure timely service to clients;* Responsible for the day-to-day management of my team and ensure a high quality of customer service to both E-commerce and In-store clients;* Responsible for identifying.

Ottawa, Ontario & Montreal, Quebec

• Successfully managed a team of 15 Customer Care Representatives (CCR's) during a period of 5 years;
• Effectively managed my team on a day-to day basis to ensure a high quality of customer service to clients and advisors by providing timely coaching;
• Consistently achieved monthly results for quality, attendance, adherence to schedule and efficiency by setting clear goals for my staff and reviewing each employee’s progress report on a daily basis;
• Proudly mentored several direct reports into new roles by delegating additional tasks to them and developing the key competencies for the role;
• Regularly held 1on1 meetings with staff to conduct performance reviews;
• Proactively planned and scheduled 1on1 meetings with my staff;

Ottawa, Ontario

• Consistently provided exceptional customer service by actively listening to the caller, completing the request in a timely manner, and processing the request accurately;
• Successfully identified sales opportunities for our insurance advisors while speaking with current and prospective customers;
• Partnered with peers, team leaders and Tier 2 to help resolve complex cases;
• Enthusiastically answered product and process questions from peers while on the lead hand team;
• Proudly built long lasting business relationships with peers and advisors by providing service with a smile;
• Encouraged the development of team morale by acknowledging my peers successes, both personally and professionally;

Ottawa, Ontario

• Effectively ran the daily data backups by ensuring that the required tapes were available and organized properly;
• Regularly communicated with peers to ensure that all daily reports and cheques were printed in a timely manner

Agricultural Science

Science, Agricultural Sciences