Monitor the organization's networks for security breaches and investigate violations when they occur.Implement and maintain security measures to protect systems, networks, and data.Conduct regular security audits to ensure that systems and procedures are compliant with the latest security practices and regulations.Analyze security breaches to determine their root cause and report findings to management.Recommend and implement changes to enhance systems' security and prevent future breaches.Coordinate with the IT department to implement and maintain security software and technologies.Develop and execute company-wide best practices for IT security.Stay updated on information technology trends and security standards

• Conducted analysis of LAN & VPN/Remote Connectivity to identify and remediate security vulnerabilities.• Managed ticketing systems, particularly ServiceNow, for efficient tracking and resolution of security incidents.• Utilized endpoint security tools to monitor and protect against malware, ransomware, and other security threats.• Implemented CIS Controls to enhance security posture and mitigate risks across the organization.• Collaborated with cross-functional teams to ensure compliance with security policies and regulatory requirements.• Assisted in the configuration and maintenance of Microsoft Azure environments to secure cloud-based assets.• Conducted DNS troubleshooting to resolve security incidents and enhance network security.• Developed and conducted security awareness training programs for employees to promote a culture of security awareness.

• Provided technical support to users, resolving application-related issues and ensuring minimal downtime.• Acted as a subject matter expert, providing guidance, and mentoring to junior support analysts.• Managed and resolved tickets in a timely manner, ensuring adherence to Service Level Agreements (SLAs).• Assisted with unique/complex security access requests, including audit and disaster recovery testing.• Facilitated new hire onboarding, employee offboarding, and department transfers within application systems.• Documented server builds, outages, and backup failures, ensuring accurate and up-to-date records.• Conducted daily imaging and troubleshooting of Windows 10 machines, including password resets.• Collaborated with development teams to escalate and resolve application defects or enhancements.• Utilized ServiceNow for incident management, ensuring effective communication and resolution of issues.• Participated in testing activities for new application releases or updates, ensuring functionality and stability.