Provide leadership and management for the operations within Chartis Research, reporting to the Global Brand Director for Chartis. This role manages a team of researchers and operations staff located in London and North America and other locations. This role is responsible for the systems and processes required for the production of all products and services.Additionally functioning as Head of US Business Operations for InfoPro Digital and the senior executive in the Nashville location across all Infopro Digital brands, reporting to the Managing Director for the Americas. This position is responsible for the overall operations including the NY and Nashville physical office space and also acts as the local manager for all Risk Global staff attached to the Nashville office.

Directed daily operations for the consulting and advisory service, identifying areas for growth and development to assist clients in improving quality, productivity and financial performance through automation, transformation and restructuring.Restructured processes, lowered costs for clients, increased productivity and capital, and focused all engagements around cost reduction and the streamlining of business practice and operations.Led a select team of highly skilled business consultants engaged in growing and improving both medium and small companies.

Led a successful program to improve quality and expenses across the fourth largest global information research organization, serving as an independent contributor one corporate level below the Executive Board, and given ownership and accountability to redesign, restructure and standardize areas of operations as deemed necessary. Delivered improved accuracy and productivity through the standardization of operational methods, systems and quality.Managed global team members engaged in supporting logistical requirements and documentation/training, and facilitating standards across the organization.Conducted exercises in each region to bring about global consistently in products, setting standards for each area to integrate operations in the performance of team roles.Created opportunities to offshore work with multiple regional hubs to standardize offshore operations, and develop consistency in all products run worldwide.Established compliance capabilities and auditing to ensure all production was performed according to global processes and standards.Worked within a complex global matrix organization to merge practice and efficiencies in more than 60 countries. Achieved over 95% compliance to published operating models, processes and quality controls.Customized a quality management program that resulted in >10% expense reduction during FY2016, and enabled the offshoring of more than 40% of production workload. Launched corporate-wide KPIs, quality measures and training programs in support of global transformation, coordinated the development of global service level agreements (SLAs) for all offshore centers, and initiated a new global quality auditing and compliance capability to reduce reruns by more than 20%. Designed and implemented operational workflows for all new products, reducing time to market by three to four weeks.Spearheaded the development of a global workflow automation efforts to enable streamlined production and interaction.

Served as an executive leader for the largest global information research organization challenged with streamlining operational practices and transformational movement to outsource more than 500 positions over the course of 12 months, reducing expenses by 10%. Delivered expertise in the transformational role to work in data science while working under the global operations umbrella.Onboarded to manage the global retail establishment product before being moved into the transformational position to relocate production positions, and documenting processes carried out by all associates at the line level to ensure work was effectively shifted offshore.Selected by the Chief Research Officer to serve as Chief of Staff, serving as the liaison with over 1,000 direct reports, and delivering more than 90% of corporate strategy and financial targets. Facilitated the collection of global production data, and led improvement programs that increased productivity and quality.Conducted six sigma initiatives that resulted in the accelerated outsourcing of over 500 positions while managing department initiatives, budgets and productivity targets.Coordinated cross-functional teams to standardize key business functions and operational methods, and led global improvements within production, quality and productivity that resulted in more than a 5% expense reduction.

Successfully built the organization while serving in the short-term, transformational role. Defined and developed internal sales capabilities during the one-year contract, utilizing Salesforce and hiring 10 associates as direct reports to support requirements.Managed the development and implementation of project plans, budgets, technology, marketing, process and staffing requirements in addition to developing proposals, service level agreements (SLAs) and key product indicators (KPIs), transitioning all client accounts to the corporate business development team.Delivered a strategic plan for remote pharmaceutical tele-sales capabilities, gaining unanimous board approval that resulted in $2MM+ in revenue within the first 18 months.Implemented tele-sales capabilities using customized Salesforce.com, achieving the initiative on time and within budget over nine months.Developed client service strategy and operational resource models to deliver revenue targets on time, and established operational processes, systems, metrics and dashboards to effectively manage client accounts.

Led operations and client services for a $12MM syndicated research firm, implementing quality enhancements and SLAs to support over 300 client deliverables and 200+ ad hoc projects while managing staff and budgets to support revenue growth.

Built and scaled operations for a start-up company that grew to 30MM, oversaw 50 staff and operating budgets of up to 14M.Implemented a 24x7x365 contact center supporting over 4K customers, 6K mobile devices, and 10K customer inquiries yearly.Reduced overhead expenses by more than 30%, deployed operational and technological enhancements that resulted in yearly savings of 7% to 16%, and built the overall operational strategy for the start-up mobile technology firm.Monetized existing platforms and portals to generate new revenue streams of more than $1.5MM.

Managed field operations for the pioneering start-up company that grew to $140MM during the internet boom.Oversaw 15 staff and operating budgets up to $7MM.